Vrbo/Expedia Partner Assistant| Airbnb Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 24th, 2024 (3 days ago)

Member Since

June 12th, 2022

Profile Description

Professional in handling Vrbo property owner's/guests questions, and complaints regarding the listing and booking process. I am focused on achieving customer satisfaction and quality service in the travel industry. With more than 3 years as a Customer Support Specialist, I am an excellent communicator who's able to earn clients' trust by means of helping resolve customer queries, recommending solutions, and guiding the process.

I was an experienced Lodging Partner Assistant at Expedia, a Tech Company where I help hotel Property Managers manage their hotel availability and sell to the  Expedia website and to affiliate Upgrade to see actual info also includes an entire e-commerce suite, with components like payments, fraud, conversations, and services, to help partners enhance their business. 

Now, I am working as a freelancer to offer quality service to clients needing virtual assistance, primarily in managing listings, responding to customer queries, and filing resolution requests. Also bringing Bachelor's Degree, management and organizational skills, strong problem-solving skills, attention to detail, the ability to work independently, and handle multiple tasks effectively, as well as proven ability to meet deadlines.

My duties as a Customer Support Specialist include:
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Acknowledging and resolving customer complaints
- Maintaining a positive, empathetic, and professional attitude at all times
- Ensuring customer satisfaction and providing professional customer support

My duties as Partner support:
- Providing real-time support via phone and chat/email
- Helping new property owners on listing their property on Vrbo platform
- Resolving concerns on calendar synchronization with other booking platforms
- Resolving an issue for listing that is not visible on search results
- Helping owners with the disbursement process as well as resolving delay disbursement issue
- Helping owners with ranking metrics to get more bookings

My duties as Guest support:
- Providing real-time support via phone and chat/email
- Helping guests in looking for available property to book on their preferred date and location
- Helping guests in the booking and payment process
- Helping guests with cancellation and refund questions
- Helping guests during and post-stay complaints
- Helping guests in a damage claim dispute

My main duties as Vacation/Short Term Rental VA include the following:
- Regular monitoring of channel manager and other booking platforms for new reservations and inquiries
- Sync or manually update calendars on all platforms
- Updating pricing on all booking platforms and channel managers
- Publishing new listings on booking platforms such as Airbnb
- Update all listings for any modifications to all booking platforms (professional photos, description, amenities, etc.)
- Leaving and requesting reviews
- Complaint resolution
- Listing/Price mapping
- Airbnb SEO and back lining, Channel Manager Integration 
- Pricing and calendar management - Block/Unblock/Checking Sync

Other skills:
- Social Media Management: FB,IG,YT,Pinterest
- Basic Graphic Design
- Email Management
- Data Entry

Tools/Software:
- MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
- Google Drive (Docs, Sheets, Slides, Forms)
- Spreadsheets (Excel, Google Sheets, OpenOffice Calc)
- Email (mail merge, filters, folders, rules)
- Presentations/Slideshows (Powerpoint, Google Slides)
- Social Media (Facebook, Twitter, Instagram)
- Slack
- Canva
- Microsoft Teams
- Outlook
- Guesty Pro
- Pricelabs
- other PMS

I aim to build long-term working relationships with my clients and be efficient with all tasks. I love taking initiative and formulating process-improvement ideas. I am focused on commitment and integrity, and I'm eager to learn new projects and skills.