Experienced Operations Supervisor with a demonstrated history of working in the outsourcing/offshoring industry. Strong operations professional skilled in Project Management, Coaching, Team Leadership, Team Management, Performance Management, Google Suite and Call Quality Analysis.
I have been managing a team for 6 years in different setting where I have to be the done doing most of the admin tasks and will be asked to head an engagement activity or even launching new project or product, hence my office skills and assisting people regarding their needs will not be new to me.
I have 6 years experience in leading a team and part of our role is to discuss new products or topics to them in a training class setting where we can tell if they were able to learn the new skill or product and be able to confidently provide the new information to our customers.
I have couple months of experience in proofreading documents when I was in college, and in my current job, when we have to create reports, part of our role is to ensure that it is grammatically correct in the first place.
I have 2 years in experience with sales and marketing when I was a team lead in my previous job, part of my role to ensure that the ads we have in Facebook or Social Media is reaching our target market and be able to convert this to views and eventually, profit for our company.
In my experience as team lead, we have to be aware on how our company is making money and how financially stable and capable our company can be in making business decisions, hence we have to know our team's performance is affecting the business.
When I started as an agent 10 years ago, the first BPO Company I worked for is a tech support account, eventually, I learned customer service with the nature of my work and move up to be a team lead, providing excellent service and support needed by customers and my team.
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