GHL CRM & Marketing Automation Specialist

Able to organize contacts, tags, lead sources, pipeline stages, opportunities, and customer journey tracking for service businesses.

Built automation systems for lead follow-up, appointment booking, dormant customer reactivation, client onboarding, check-ins, and review/referral follow-up.

Can create trigger-based workflows using forms, tags, calendar bookings, wait steps, conditions, email/SMS actions, and staff notifications.

Built portfolio projects using GHL-style CRM workflows, forms, calendars, tags, pipelines, email/SMS follow-up, booking automation, and QA testing.

Can write and set up simple follow-up emails, onboarding emails, reactivation emails, reminders, and review request emails.

Certified in Google Project Management and comfortable organizing tasks, documenting workflows, following steps, and managing project details.

Can support lead capture systems using forms, landing pages, CRM tagging, lead source tracking, and follow-up automation.

Comfortable organizing contact records, CRM fields, tags, pipeline data, notes, and structured information accurately.

Built calendar booking flows for consultations, service calls, and kickoff calls, including form-to-calendar redirects and booking status updates.

Comfortable using Google Docs, Sheets, Drive, and Gmail for documentation, organization, research, and basic reporting.

Can research competitors, offers, positioning, websites, funnels, and customer journey patterns to support marketing decisions.

Experience designing workflows that help businesses track leads, follow up consistently, manage client stages, and avoid missed opportunities.

Certified in Google Project Management and comfortable organizing tasks, documenting workflows, following steps, and managing project details.

Can build basic SMS follow-up workflows for speed-to-lead, booking reminders, reactivation, check-ins, and manual follow-up alerts.