CUSTOMER SERVICE MANAGER

Overview

Looking for part-time work (3 hours/day)

at $7.00/hour ($462.00/month)

Bachelors degree

Last Active

April 19th, 2024 (13 days ago)

Member Since

June 9th, 2022

Profile Description

In April 2005, I was hired as Human Resources Assistant in The SM Store and got poromoted as Customer Service Supervisor last January Upgrade to see actual info the year 2012, I was promoted as Customer Service Manager.Below are my duties and responsibilities.PLAN & STRATEGIZEPlan & develop strategy to deliver sales & profit targets? REVIEW SALES PERFORMANCEReview sales performance, & identify branch sales hurdles resulting from process &product reviews.? OVERSEE COUNTER OPERATIONS.Oversee branch counters to prevent long queues, & resolve complaints from iratecustomers? MONITOR SUPPLIES & INVENTORY LEVELSMonitor counter supplies & products inventory level to prevent out-of-stock & expirysituations? DEVELOP A SYSTEMS CONTINGENCYDevelop a contingency plan for systems downtime? TRAIN SUPERVISORSTrain new Supervisors on branch operations? MANAGE CUSTOMER INTERACTIONSMaintain appropriate service levels in all Customer Service Areas, ensuring smooth& orderly customer traffic flow in the CS counters? BUILD CUSTOMER RELATIONSHIPSBuild relationships with all customers who register with the Gift Registry to fostercustomer loyalty? RESOLVE CUSTOMER COMPLAINTSHandle customer complaints & resolve customer issues in a timely & proper mannerconvert complainants into loyal customersAUDIT STAFFMake daily check on team's knowledge (promos, services, policies, store layout),look (uniform, posture grooming), personality (greeting, spiels)? TRAIN CUSTOMER SERVICE SUPERVISORSCoach & evaluate Customer Service Supervisors based on given set of businessstandards & goals (also perform yearly individual training needs analysis)