My name is
I've been in the call center industry for almost 10 years having held multiple positions as a customer service representative, technical support representative, inbound sales representative, and outbound sales representative. The most recent position I held was as an outbound sales representative with Arrivia Inc. as a Personal Cruise
Consultant for 1 year. The main goal was to call potential clients who showed an interest in going on a cruise and getting them booked on a cruise trip. I also try to upsell a membership that would help them save on going on another cruise if they book a cruise with us again. With the wealth of experience I have, I believe I would be a valuable asset to your company.
Skill Set:
Has around 10 years of overall working experience
Handled foreign clients
Experienced in:
Customer Service: 4 years
Technical Support: 3 years
Inbound Sales: 4 years
Outbound Sales: 1 year, 8 months
Lead Generation: 2 years
Appointment Setting: 3 months
Administrative Tasks: 10 years<8efe80624d780eba0c6493ec45140364
Tools Used:
MS Office
SQL
SAP
Video Conferencing Platform (Zoom, Gmeet, MS Teams)
OVS (GDS)
Proficiency - Excellent
Years of experience -
1 year
Royal Caribbean Cruising Power (Non-GDS)
Proficiency - Excellent
Years of experience - 1 year
Carnival GoCCL (Non-GDS)
Proficiency - Excellent
Years of experience - 1 year
Onesource (Non-GDS)
Proficiency - Excellent
Years of experience - 1 year
CTSuite
Proficiency - Excellent
Years of experience - 1 year
AT&T CRM
Proficiency - Above Average
Years of experience - 2 years
AT&T Salesforce CRM
Proficiency - Average
Years of experience - 2 years
Directv Rio
Proficiency - Above Average
Years of experience - 2 years
AT&T Torch
Proficiency - Above Average
Years of experience - 1 year
Apple Support Tool
Proficiency - Average
Years of experience - 1 year
Sprint CRM
Proficiency - Average
Years of experience - 1 year
Amazon CSCentral
Proficiency - Above Average
Years of experience - 3 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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