Airbnb Team Leader/ Guest Communication Specialist

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors degree

Last Active

April 29th, 2024 (3 days ago)

Member Since

June 8th, 2022

Profile Description

Virtual Assistance Experience (Airbnb, VRBO)
1. Answer guest inquiries/questions via messaging, phone calls, texting, and email.
2. Manage guest reservations – alter reservations, redirect/relocate guests, assist guests with unit-related issues (e.g. AC, WiFi, where to put the trash, etc.)
3. Interacting with cleaning agencies, maintenance contractors, and building management in each city for minor repairs/to help resolve guest issuesMAIN GOAL is to make the guest happy and we need to make sure that they enjoyed their stay with minimal issues or NONE.
4. After each stay, we are also reminding them to leave a review.
5. Filing insurance claims against guests for damage
6. Interact with booking platform representatives (Airbnb, VRBO, Expedia, etc.)
7. I was part of the onboarding team where we create and list properties on multiple platforms

As part of the Leadership Team, I have learned the following listed below.
1. Managing the day-to-day activities of the team.
2. Motivating the team to achieve organizational goals.
3. Developing and implementing a timeline to achieve targets.
4. Delegating tasks to teaUpgrade to see actual infombers.
5. Conducting training of teaUpgrade to see actual infombers to maximize their potential.
6. Empower teaUpgrade to see actual infombers with skills to improve their confidence, product knowledge, and communication skills.
7. Conducting quarterly performance reviews.
8. Contributing to the growth of the company through a successful team.
9. Creating a pleasant working environment that inspires the team.

Also, I was part of customer service for years so below are the skills that I've learned.
1. Manage large amounts of incoming phone calls
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Meet personal/customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts, and file documents
8. Follow communication procedures, guidelines, and policies
9. Take the extra mile to engage customers