Jonh

IT Global Service Desk

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

May 1st, 2024 (today)

Member Since

June 7th, 2022

Profile Description

Handling inbound and outbound call, chat and emails regarding system issues, inquiries or such requests for Hardware, Access, System issues, Software Installations and Escalation.
Knowledgeable in Windows 7 and 10 OS, Intune, MS Authenticator, MS
Office 2010 & 365 Apps Specially Outlook including plug or addins,
Lync/Skype, MS Teams, Sharepoint, Webex, Bomgar, Wyse
Terminal, Citrix Xendesktop/Xenapp (VDI), Citrix Director, VUC,
Microsoft Remote Desktop Protocol (RDP), Network Mapping
(shared drive & printer), RightFax, Avaya One X
agent/communicator/equinox, CMS, SAP GUI, Nice, Mainframe/Rumba,
Okta, RSA Secure, Global Protect, CA Privileged Access Manager,
Pulse Secure, Airwatch, PureCloud and ServiceNow.

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Customer Support » Phone Support

Experience: 2 - 5 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Basic Information

Age
37
Gender
Male
Website
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Address
City of Santa Rosa, Laguna
Tests Taken
English
B2(Upper Intermediate)
Uploaded ID
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