Shopify VA, Visa, MC,Klarna,Stripe,Paypal Dispute/Chargeback

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

April 24th, 2024 (today)

Member Since

June 6th, 2022

Profile Description

Payment Processing
Monitoring and Identification: Regularly monitor transactions and customer activity to identify any potential disputes or chargebacks. This involves reviewing transaction records, order details, and customer communication across payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe.

Documentation and Evidence Gathering: Collect and organize relevant documentation and evidence to support the merchant's case in disputes or chargebacks with payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe. This may include order receipts, tracking information, delivery confirmation, and customer communication history.

Communication and Resolution: Communicate promptly with customers to address their concerns, answer queries, and attempt to resolve disputes or chargebacks amicably across payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe. Provide clear and concise information, offer refunds or replacements when appropriate, and work towards finding a mutually beneficial solution.

Dispute and Chargeback Response: Prepare and submit well-documented and persuasive responses to disputes or chargebacks raised through payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe within the specified timeframe. Present all necessary evidence to demonstrate that the transaction was legitimate, the product or service was delivered as promised, and the customer's concerns were addressed.
Reviewing and Responding to Notifications: Regularly check notifications and alerts from payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe regarding disputes or chargebacks. Respond promptly and adhere to the prescribed timelines to ensure compliance with each gateway's specific requirements.

Dispute Mediation and Arbitration: In cases where disputes or chargebacks cannot be resolved directly with the customer, assist in engaging with the relevant payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe to mediate the dispute or proceed with arbitration, if necessary.
Chargeback Prevention and Fraud Monitoring: Implement fraud detection measures and closely monitor suspicious transactions or activities across payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe to minimize the occurrence of chargebacks. Stay informed about fraud prevention best practices and assist in implementing appropriate safeguards.
Reporting and Analytics: Keep track of dispute and chargeback trends, analyze data, and generate reports for payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe to identify recurring issues or areas for improvement. Provide insights and recommendations to the business owner or relevant stakeholders to minimize future disputes and chargebacks.