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Shopify VA, Visa, MC,Klarna,Stripe,Paypal Dispute/Chargeback

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Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

September 27th, 2023 (3 days ago)

Member Since

June 6th, 2022

Profile Description

Product Management: Help manage product inventory, update product descriptions, images, and prices, and ensure that products are properly categorized and tagged for better visibility and searchability.
Order Processing and Fulfillment: Monitor incoming orders, process payments, and coordinate with the fulfillment team to ensure timely and accurate order fulfillment. This may involve tracking shipments, handling returns and exchanges, and addressing customer inquiries related to orders.
Customer Support: Respond to customer inquiries and provide support through various channels, such as email, live chat, or social media. Assist customers with product-related questions, order tracking, troubleshooting, and general inquiries to ensure a positive customer experience.Marketing and Promotions: Collaborate with the marketing team to create and execute promotional campaigns, such as discounts, sales, or product launches. Help manage email marketing campaigns, social media postings, and other advertising initiatives to drive traffic and increase sales.
Analytics and Reporting: Monitor and analyze key performance indicators (KPIs) related to the store's performance, such as sales, conversion rates, website traffic, and customer behavior. Generate reports and provide insights to the business owner to identify trends, opportunities, and areas for improvement.
Store Maintenance and Updates: Keep the store up to date by regularly updating product listings, images, and content. Assist with website maintenance tasks, including installing updates, managing plugins or apps, and troubleshooting technical issues.Research and Competitive Analysis: Stay informed about industry trends, competitor strategies, and emerging e-commerce best practices. Conduct research to identify potential new products or business opportunities that align with the store's target audience and goals.
SEO Optimization: Help optimize the store's SEO by implementing relevant keywords, meta tags, and descriptions. Assist with on-page optimization techniques to improve search engine rankings and drive organic traffic to the store.Training and Support: Provide guidance and training to the business owner or other teaUpgrade to see actual infombers on using the Shopify platform effectively. Stay knowledgeable about new features and updates and educate the team on how to leverage them for business growth.
Payment Processing
Monitoring and Identification: Regularly monitor transactions and customer activity to identify any potential disputes or chargebacks. This involves reviewing transaction records, order details, and customer communication across payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe.
Documentation and Evidence Gathering: Collect and organize relevant documentation and evidence to support the merchant's case in disputes or chargebacks with payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe. This may include order receipts, tracking information, delivery confirmation, and customer communication history.
Communication and Resolution: Communicate promptly with customers to address their concerns, answer queries, and attempt to resolve disputes or chargebacks amicably across payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe. Provide clear and concise information, offer refunds or replacements when appropriate, and work towards finding a mutually beneficial solution.
Dispute and Chargeback Response: Prepare and submit well-documented and persuasive responses to disputes or chargebacks raised through payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe within the specified timeframe. Present all necessary evidence to demonstrate that the transaction was legitimate, the product or service was delivered as promised, and the customer's concerns were addressed.
Reviewing and Responding to Notifications: Regularly check notifications and alerts from payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe regarding disputes or chargebacks. Respond promptly and adhere to the prescribed timelines to ensure compliance with each gateway's specific requirements.
Dispute Mediation and Arbitration: In cases where disputes or chargebacks cannot be resolved directly with the customer, assist in engaging with the relevant payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe to mediate the dispute or proceed with arbitration, if necessary.
Chargeback Prevention and Fraud Monitoring: Implement fraud detection measures and closely monitor suspicious transactions or activities across payment gateways like Visa, Mastercard, Klarna, PayPal, and Stripe to minimize the occurrence of chargebacks. Stay informed about fraud prevention best practices and assist in implementing appropriate safeguards.
Reporting and Analytics: Keep track of dispute and chargeback trends, analyze data, and generate reports for payment gateways such as Visa, Mastercard, Klarna, PayPal, and Stripe to identify recurring issues or areas for improvement. Provide insights and recommendations to the business owner or relevant stakeholders to minimize future disputes and chargebacks.

Top Skills

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Customer Support » Phone Support » English Speaking

E-Commerce » Inventory Management » Quality Control

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Not Specified
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Jalajala, Rizal
Tests Taken
Score:  110
Dominance: 30
Influence: 5
Steadiness: 35
Compliance: 30
Uploaded ID
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