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Data Analyst

70 ID PROOF
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EXPECTED SALARY
Php 70,000.00/month
( $1,275 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $9.82 USD/hr )
EXPERIENCE OVERVIEW
5 Years - Reports and Data Analyst
BASIC INFORMATION
Age:
31
Gender:
Male
Location:
Paranaque, Metro Manila
Tests Taken:
None
Last Active:
September 29th, 2022 (68 days ago)
Member Since:
June 3rd, 2022
SKILL SUMMARY

Workforce Management Analyst October 2020 - Present (1 year 8 months)
- Serve as the primary point of contact on workforce management policies - Serve as subject-matter expert on workforce optimization issues
- Ensure service level targets are met; maintain the right headcount, and calculate call capacity
- Responsible for the maintenance and upkeep of scheduling software such as Assembled and Five9 Virtual Observer
- Responsible for reporting data management activities around employee scheduling and forecasts
- Improve processes and increase efficiency of operations by recommending necessary changes
- Undertake majority of call forecasting and agent scheduling for the contact center
- Ensure employees’ time is accurately recorded by reviewing every timecard in our Payroll System Zoho and other applicable software
- Resolve errors such as missed punches, meal break adjustments, and correct project code, etc. affecting employees
- Undertake the review and record of time worked against the proper job task code when an employee works overtime within a different cost center
- Adjust total hours worked and any time off (leave) an employee has recorded in Payroll System (Zoho).
- Responsible for the approval of an employee’s timecard in Zoho Payroll at the end of each pay period.
Data Reporting Analyst
January 2019 - Present (3 years 5 months)
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- Design business analysis and data recording systems for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Regularly examine data reports to locate and resolve mistakes throughout
- Accurately analyze and collect data for various types of business reports - Create business reports that provide insight into key data points
- Communicate the results of data analysis in written and verbal form to managers
- Support various departments, including marketing and sales, in reaching their goals through analysis
- Monitor data to identify changes in financial and business trends

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Travel Planning

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

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