Data Analyst

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 28th, 2023 (150 days ago)

Member Since

June 3rd, 2022

Profile Description

Workforce Management Analyst October 2020 - Present (1 year 8 months)
- Serve as the primary point of contact on workforce management policies - Serve as subject-matter expert on workforce optimization issues
- Ensure service level targets are met; maintain the right headcount, and calculate call capacity
- Responsible for the maintenance and upkeep of scheduling software such as Assembled and Five9 Virtual Observer
- Responsible for reporting data management activities around employee scheduling and forecasts
- Improve processes and increase efficiency of operations by recommending necessary changes
- Undertake majority of call forecasting and agent scheduling for the contact center
- Ensure employees’ time is accurately recorded by reviewing every timecard in our Payroll System Zoho and other applicable software
- Resolve errors such as missed punches, meal break adjustments, and correct project code, etc. affecting employees
- Undertake the review and record of time worked against the proper job task code when an employee works overtime within a different cost center
- Adjust total hours worked and any time off (leave) an employee has recorded in Payroll System (Zoho).
- Responsible for the approval of an employee’s timecard in Zoho Payroll at the end of each pay period.
Data Reporting Analyst
January 2019 - Present (3 years 5 months)
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- Design business analysis and data recording systems for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Regularly examine data reports to locate and resolve mistakes throughout
- Accurately analyze and collect data for various types of business reports - Create business reports that provide insight into key data points
- Communicate the results of data analysis in written and verbal form to managers
- Support various departments, including marketing and sales, in reaching their goals through analysis
- Monitor data to identify changes in financial and business trends