I'm a detail-oriented Virtual Assistant with 5+ years of experience supporting businesses in e-commerce, banking, fintech, non-profit, and real estate. I specialize in keeping operations clean, compliant, and efficient — from catching fraudulent transactions to auditing processes that protect your bottom line.
What I can do for you:
Payments Operations & Chargeback Management
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Managed cascading payment routing across multiple processors/gateways to maximize authorization rates and minimize failed or declined transactions
Managed Disputifier, the company's chargeback prevention and dispute management platform, to monitor, flag, and resolve disputes
Performed payments analytics and chargeback trend analysis to identify fraud patterns
Fraud & Risk Analysis:
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KYC/ID verification and fraud flag review
Transaction monitoring and suspicious activity reporting
Chargeback investigation and documentation
Risk scoring support and escalation handling
Audits & Quality Assurance:
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Process audits and SOP compliance checks
Report accuracy reviews and data validation
Team output quality checking and error reporting
Financial audit support and discrepancy flagging
Operations Support:
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Document review and workflow coordination
Team supervision and performance tracking
Cross-functional coordination and reporting
I handle sensitive and confidential data with strict professionalism. I'm fast-learning, systems-oriented, and committed to zero-error deliverables.
Let's connect.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 6 months - 1 year
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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