General Virtual Assistant | Digital Marketing

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

April 15th, 2024 (12 days ago)

Member Since

May 30th, 2022

Profile Description

Highly skilled and experienced professional with a strong background in customer service and team leadership. Demonstrated expertise in providing exceptional customer support and effectively managing teams to deliver outstanding results. Adept at resolving customer issues, cultivating positive relationships, and optimizing operational efficiency. I am a highly skilled digital marketing professional passionate about helping businesses grow their online presence and achieve their marketing goals. With a proven track record of success, I specialize in developing and implementing effective digital marketing strategies that drive results. We are committed to delivering exceptional service and driving customer satisfaction.
Experience:
Customer Service Representative | Telephilippines Incorporated
- Successfully handled a high volume of customer inquiries and provided prompt, accurate, and friendly responses.
- Resolved complex customer issues, ensuring a high level of customer satisfaction and retention
- Built strong rapport with customers, fostering long-term relationships and customer loyalty.
- Collaborated with cross-functional teams to address customer concerns and improve service quality.
Team Leader | Telephilippines Incorporated
- Led a team of customer service representatives, providing guidance, support, and training.
- Implemented performance metrics and goals to drive team productivity and efficiency.
- Conducted regular teaUpgrade to see actual infoetings to communicate updates, provide feedback, and address challenges.
- Developed and implemented strategies to enhance team performance and achieve targets.
- Monitored and evaluated individual and team performance, providing coaching and recognition.

Here's what I bring to the table: 

1. Expertise in Digital Marketing: I have a deep understanding of various digital marketing channels, including search engine optimization (SEO), social media marketing, content marketing, email marketing, and paid advertising. I stay updated with the latest industry trends and best practices to ensure that my strategies are effective and aligned with the ever-changing digital landscape.

2. Strategic Planning and Execution: I have a knack for developing strategic marketing plans tailored to each client's unique needs and goals. From conducting thorough market research and competitor analysis to identifying target audiences and crafting compelling messaging, I ensure that every aspect of the digital marketing strategy is carefully planned and executed for maximum impact.

3. Results-Driven Approach: I am committed to delivering measurable results for my clients. By setting clear objectives, tracking key performance indicators, and analyzing data, I continuously optimize campaigns to drive higher conversion rates, increase website traffic, and improve brand visibility. I believe in data-driven decision-making to ensure that every marketing dollar is well spent.

4. Content Creation and Optimization: I have a strong background in content marketing, including content creation, optimization, and distribution. I can create engaging and SEO-friendly content that resonates with the target audience and drives organic traffic. Whether it's blog posts, social media content, or email newsletters, I know how to craft compelling messages that drive engagement and conversions.

5. Strong Analytical Skills: I am proficient in using various analytics tools to monitor campaign performance, analyze user behavior, and identify areas for improvement. I leverage data insights to make informed decisions and continuously optimize marketing strategies for better results. I am comfortable working with tools such as Google Analytics, Google Ads, and social media analytics platforms.

6. Excellent Communication and Collaboration: I understand the importance of effective communication and collaboration in achieving successful outcomes. I am a great team player and have experience working with cross-functional teams, including designers, developers, and content creators. I am responsive, and proactive, and always strive to exceed client expectations. If you are looking for a dedicated and results-oriented digital marketing professional to help you achieve your business objectives, I would love to connect with you. Let's work together to take your online presence to new heights and drive growth for your business. Contact me today to discuss how I can contribute to your digital marketing success.

Skills:
- Excellent communication and interpersonal skills, both verbal and written
- Strong problem-solving and decision-making abilities.
- Proficient in customer relationship management (CRM) software.
- Ability to multitask and prioritize tasks effectively.
- Exceptional leadership and team management skills.
- Detail-oriented and highly organized.
- SEO
- Design
- Social Media Marketing
- Analytics

Education:
- Bachelor's Degree in Business Administration majoring in Financial Management