Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Associates degree
Last Active
April 22nd, 2024 (4 days ago)
Member Since
July 16th, 2015
Profile Description
Friendly Customer Retention Specialist capable of identifying customer needs and utilizing inbound and outbound retention strategies.
A professional telephone demeanor with sound knowledge of sales retention.
Customer service professional seeking a management role.
Skilled in training staff and establishing rapport with
Strategic Quality Assurance Analyst who helps the management in improving their business.
Top Skills
E-Commerce » Inventory Management » Quality Control
Experience: 2 - 5 years
- Evaluate calls for both retention that involves sales and customer service - Attend call calibrations with the management for continuous improvement of the program - Provide areas of opportunity to be used for coaching & feedback - Provide suggestions for the process
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Providing one-call resolution to avoid repeat calls from repeat customers with repeat issues. Going extra mile to resolve customer's issues. (so long as its under the company's policy).
Customer Support » Sales Support » Hotel Booking
Experience: 1 - 2 years
Handles escalations for elite customers - Planning itineraries from airline to car bookings - Provide instructions to customers for safety purposes while travelling - Working with the customers to resolve disputes and other billing issues
Other Skills
E-Commerce » Logistics Management
Experience: 2 - 5 years
- Provided excellent customer service and ensured customer satisfaction. - Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. - Handled all customer relations issues in a gracious manner and in accordance with company policies.
Customer Support » Sales Support » Account Retention
Experience: 2 - 5 years
Proactively identified and solved problems that impacted management and business direction. -Reviewed customer service issues to drive continuous improvement initiatives. - Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Office and Administration » Travel Planning
Experience: 1 - 2 years
Handles escalations for both common/elite customers - Planning itineraries from airline to car bookings - Provide instructions to customers for safety purposes while traveling - Working with the customers to resolve disputes and other billing issues
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Balamban, Cebu
- Tests Taken
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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Podcast (The Marketing Secrets Show)
Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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