Administrative & Operations Support Specialist

4+ years of hands-on Excel experience across payroll processing, financial record keeping, and operational reporting. Proficient in VLOOKUP, SUMIFS, COUNTIFS, MROUND, CEILING, CONCATENATE, and Pivot Tables. Built structured spreadsheets and dashboards from scratch across multiple business environments.

Detail-oriented administrative support professional skilled in coordination, organization, and remote workflow management.

Native-level written and spoken English proficiency. All professional communications, emails, reports, and client correspondence are drafted and delivered to a high standard. Comfortable communicating with Australian, American, and international clients professionally and naturally.

Managed founder and business owner inboxes across a 3-year period with a 100% response rate within 24 hours. Experienced in inbox triage, prioritisation, professional correspondence drafting, and follow-up tracking.

Proficient across the full Google Workspace suite including Gmail, Google Sheets, Google Docs, Google Drive, and Google Calendar. Used daily across multiple roles for inbox management, scheduling, document creation, data tracking, and file organisation over 3+ years.

3+ years of calendar and scheduling coordination across multiple stakeholders simultaneously. Experienced in managing booking systems, appointment coordination, and conflict resolution. Configured and maintained a full Setmore booking platform independently from scratch.

Daily user of ChatGPT, Claude, and Grammarly across research, drafting, summarisation, content creation, and workflow optimisation. Comfortable using AI to work faster and smarter without losing accuracy or human tone.

Knowledgeable in Shopify product listings, inventory management, pricing updates, order management, and basic store operations. Completed Shopify Academy training to build structured platform knowledge.

Proficient in Microsoft Word for document creation, formatting, and report preparation, and Microsoft Outlook for professional email correspondence and calendar management.

3+ years of high-volume data entry across multiple platforms and systems with zero-error standards. Experienced in maintaining accurate client records, product listings, inventory data, and financial information across fast-paced business environments.

3+ years of customer-facing experience across email, phone, social media, and in-person channels. Comfortable handling inquiries, resolving complaints, managing difficult customers, and maintaining a warm and professional tone throughout.

3+ years of general administrative support across scheduling, correspondence, data entry, filing, reporting, and operations coordination in fast-paced business environments.

Experienced in maintaining organised digital filing systems, documentation standards, and operational records across multiple platforms. Ensured all records were consistently accurate, accessible, and up-to-date across a 3-year period.

Experienced in providing remote VA support to founders and business owners across inbox management, scheduling, research, data entry, and general operations independently.