Overview
Looking for full-time work (8 hours/day)
at $8.50/hour ($1,496.49/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
May 7th, 2024 (7 days ago)
Member Since
July 15th, 2015
Profile Description
-Assesses class and individual agent level performance; reports evaluation information
-Demonstrates patience with all types of learners
-Participates in client interaction (includes effective curriculum feedback and client visits) Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community Performs other related duties and assignments as required and as assigned by supervisor or manager.
-Conducts Up Training to production agents (customer service skills, handling difficult customers and etc.).
-Ensures quick resolution with agents that are having long calls.
-Conducts coaching and monitor agent’s performance for better improvement.
-Can work with people on different levels.
-Has excellent English Communication skills and Average skill in using Microsoft Word, Excel and PowerPoint.
-Nesting Supervisor for fresh graduates from training in transition to operations.
-Conducts one on one coaching for performance improvement
-Licensed nurse
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
I have been in a leadership role for about 11 years handling Training and Supervisor roles.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
I'm well versed in customer service and have been part of the leadership team for more than 11 years
Customer Support » Chat Support
Experience: 1 - 2 years
I have supported Chat for Dell and At&t. I handled pilot classes and launched these LOB for the said companies.
Other Skills
Customer Support » Email Support
Experience: 5 - 10 years
I am well versed in customer service handling calls or emails. I train people for this in my previous jobs.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 37%
- Influence: 23%
- Steadiness: 15%
- Compliance: 25%
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
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