I finished Journalism with Latin Honors from one of the premier universities in the Philippines. Shortly after graduation, I have since then worked for different call centers across the country and handled several programs and departments.
With my years of experience, I have mastered the following soft skills:
- Active listening
- Clear communication
- Persuasive speaking
- Ability to use positive language
- Good understanding of human psychology
- High patience and self-control
- Ability to empathize
- Excellent Time Management
- Positive attitude
- Excellent decision-making skills
- Teamwork skills
- Sense of humor
Also, I am adept with the following online tools:
- Microsoft 365
- UFG Tools
With my accumulated years of experience, I have acquired enough knowledge regarding Customer Service and Sales. Being an Escalations Specialist for seven years, I have learned the art of appeasing customers and providing them with reasonable solutions to their problems without compromising the company’s rules. I have learned how to provide clients with options that can improve not only the company’s profit but also client satisfaction.
If these are the qualifications you are looking for, let us objectify your goals together!
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