General Virtual Assistant

I have developed strong video editing skills, particularly in using CapCut, through my hands-on experience during my On-the-Job Training. During this period, I gained practical knowledge and expertise in basic video editing techniques. I am proficient in using CapCut's features to edit and enhance video content. I have successfully completed projects that involved cutting and trimming footage, adding transitions, incorporating music and sound effects, and optimizing overall visual appeal. Additionally, I have honed my ability to synchronize audio with video, ensuring a seamless and professional end product. Throughout my OJT, I had the opportunity to work on various video editing tasks, which allowed me to improve my creativity and attention to detail. I collaborated with team members to understand project requirements and deliver content that met or exceeded expectations.

In my six months as a customer service representative, I have developed strong communication and problem-solving skills. I am adept at handling customer inquiries, resolving issues promptly, and ensuring overall satisfaction. My ability to empathize with customers allows me to understand their concerns and address them effectively. I have gained proficiency in utilizing customer service software and CRM systems to streamline processes and enhance the customer experience. Additionally, my time management skills have improved, enabling me to handle multiple customer interactions simultaneously while maintaining a high level of service. During my tenure, I consistently met and exceeded performance metrics, such as maintaining a high customer satisfaction rating and reducing resolution times. I actively participated in team training sessions, staying updated on product knowledge and industry trends to better assist customers. Moreover, I understand the importance of maintaining a positive and professional demeanor, even in challenging situations. This has not only contributed to a positive work environment but also helped in de-escalating tense customer interactions. Overall, my experience in customer service has equipped me with the skills needed to provide excellent service, handle diverse customer situations, and contribute positively to a team-oriented work environment.

I am adept at customizing Canva templates to suit specific project requirements. Whether it's modifying layouts, adjusting color schemes, or incorporating brand elements, I can tailor designs to meet unique needs.