Genevieve

A+ eCommerce Virtual Assistant Amazon|Walmart|Shopify|eBay

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Overview

Looking for full-time work (8 hours/day)

at $5.50/hour ($968.00/month)

Bachelors degree

Last Active

June 17th, 2024 (8 days ago)

Member Since

July 13th, 2015

Profile Description

Need to scale your eCommerce business? Let me help you!
A+ 8 years eCommerce Experience
Sales, Operations, Customer Service
Dropshipping PRO | Shopify | Amazon | Walmart | eBay | Etsy

Sales - I can maximize your eCommerce sales by sourcing profitable and sought-after products, employing successful pricing and marketing tactics, and improving user experience for customer attraction and conversion. Regular analysis of sales data and customer behavior is essential for refining strategies and fostering revenue growth.

Product research and listing - I'll extensively research products, considering market trends, consumer needs, and competitor analysis, aiming to find lucrative opportunities and make informed decisions on product selection, pricing, and positioning. After ensuring pricing accuracy and optimizing listing content and images, I'll upload the item onto the marketplace platform.

Pricing and Inventory- I oversee manual repricing and stock management, but I'm also capable of automating pricing and inventory updates through system connections linked to the marketplace. Skill in inventory management guarantees prompt order processing, lowers inventory expenses, and mitigates instances of stock shortages or excess inventory.

Customer Service - I deliver outstanding support to customers throughout their buying experience by addressing inquiries, managing returns and refunds, resolving issues, suggesting products, and ensuring their overall satisfaction. Effective communication, problem-solving skills, and empathy are crucial for creating a favorable customer journey.

Account Health - Overseeing and optimizing the health and effectiveness of an online marketplace account encompasses monitoring vital metrics, spotting potential concerns, and applying tactics to enhance account performance. This involves overseeing seller ratings, product reviews, and critical metrics such as order defect rate, late shipment rate, and customer feedback to ensure optimal performance.

Shipments - I oversee both pending (unshipped) and delivered orders, ensuring prompt confirmation of shipments on the marketplace platform.

CRM
Trello|Pipedrive | Monday

APPS Webscaperapp|Pricepoint|Ziperdrop|Zendesk|Teamscout|AutoDS|OAGenius|
iskytracking|Tracktaco

Tools
Canva|Loom|Google suite|Grammarly|Microsoft

Let's connect! Talk to you soon!

Best regards,

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Top Skills

E-Commerce » Ebay » Customer Support

Experience: 6 months - 1 year

Customer Support » Ecommerce » Amazon

Experience: Less than 6 months

Office and Administration » Admin Data Processing

Experience: 6 months - 1 year

Other Skills

Basic Information

Age
33
Gender
Female
Website
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Address
Davao City, Davao Del Sur
Tests Taken
None
Uploaded ID
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