Proven Experience in Billing, Sales & Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

April 25th, 2024 (9 days ago)

Member Since

July 11th, 2015

Profile Description

With over 2 years of experience in Customer Support, I have gained a deep understanding of customer requirements, which enables me to offer excellent service and deliver favorable outcomes for the organization. I possess extensive expertise in making outbound calls to potential clients, scheduling appointments, and following up on leads with more than 1 year of industry experience in cold calling and appointment setting, and had given me proficiency in managing customer data and tracking progress using CRM tools, ensuring that I meet or exceed targets. Additionally, I have a solid background in billing and collections, where I have demonstrated my ability to compute charges and generate invoices manually, manage account receivables, and recover overdue payments. Having over 1 year of experience in this field, I have developed effective strategies for handling billing disputes and negotiating payment terms.
As a manager, I have effectively guided teams of customer support and billing agents to surpass targets while upholding quality standards. Additionally, I have experience in supervising a team that performs cold calling and appointment setting. This experience has sharpened my abilities to create reports for executive management, manage time effectively, communicate effectively with others, and implement performance metrics and strategies to improve productivity.
As a professional with experience in Customer Support, Cold Calling and/or Appointment Setting, Billing and Collections, and Management Roles, I bring a wealth of knowledge and skills to any organization and, I have a proven track record of delivering exceptional results. I am a results-oriented problem solver with excellent communication, interpersonal, and organizational skills. I thrive in fast-paced environments and am always looking for new challenges to overcome.