Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

May 17th, 2022

Profile Description

Customer Service Specialist | E-commerce Support | Email, Chat & Technical Support
I am a dedicated customer service specialist with over 6 years of experience handling both voice and non-voice accounts, including technical support. I have spent more than 3 years supporting e-commerce brands through email and chat, ensuring excellent customer experiences, fast resolution times, and strong brand representation.
I am highly experienced in managing customer inquiries, order issues, refunds, subscriptions, and technical concerns while maintaining a professional and empathetic approach. I understand the importance of customer retention, satisfaction, and clear communication in fast-paced online businesses.
Key Skills & Experience

Email and Chat Support for E-commerce Brands
Voice Support & Technical Troubleshooting
Order Management, Refunds, and Returns
Subscription Management and Billing Support
Customer Retention & De-escalation
CRM & Helpdesk Management
Tools & Platforms
Shopify – Order processing, fulfillment, refunds, customer profiles
Gorgias – Email and chat support, macros, automation
Zendesk – Ticket management and customer communication
Recharge & Upscribe – Subscription management and billing support
NetSuite—Order tracking, account updates, and backend support
I am detail-oriented, reliable, and able to work independently with minimal supervision. I take pride in providing timely, accurate, and friendly support that helps businesses build trust and long-term customer relationships.
If you’re looking for a customer support professional who understands e-commerce operations and values customer satisfaction, I’d be happy to be part of your team.