John

Shopify Customer Support | Gorgias | Order Tracking & Refunds Expert

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Overview

Looking for full-time work (8 hours/day)

at $2.50/hour ($480.00/month)

Senior High School Diploma

Last Active

June 27th, 2026 (today)

Member Since

May 16th, 2022

Profile Description

I’m a reliable and detail-oriented customer support specialist with hands-on experience supporting Shopify-based e-commerce stores. I assist customers with product inquiries, order tracking, shipping concerns, and general account questions through email and support platforms.

I have experience working inside Shopify to manage and process orders, review order details, update customer information, and help customers track their orders. I also coordinate shipping through ShipStation and monitor deliveries to ensure orders arrive smoothly.

For support operations, I handle customer tickets using Gorgias and work to resolve issues quickly while maintaining a positive customer experience. I also assist customers with payment-related concerns through Adyen and process FedEx claims for lost or delayed shipments.

I’m someone who is always willing to learn and grow. I’m eager to improve my skills, learn new tools, and continue developing in the e-commerce and customer support field while helping businesses provide excellent service to their customers.

Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

Dedicated and detail-oriented Customer Support Specialist with 2+ years of experience in Shopify-based eCommerce support. Skilled in handling high-volume customer inquiries, order management, refunds, and logistics coordination.

Other Skills

Customer Support » Chat Support

Experience: 1 - 2 years

Office and Administration » Translation

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Pablo City, Laguna

Tests Taken: IQ
Score: 135: DISC
Dominance: 15%
Influence: 11%
Steadiness: 32%
Compliance: 42%: English
C1(Advanced)