Customer Service / Data Entry / Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $4.55/hour ($400.00/month)

College Level

Last Active

August 28th, 2022 (623 days ago)

Member Since

May 15th, 2022

Profile Description

Technical Support Representative
May 2008 - January 2009

I started my first job as a technical support representative for Qualfon Upgrade to see actual infoc. I provide support in activating mobile phones, do basic troubleshooting and create tickets for escalation.

Billing Representative
January 2012 - July 2012

As a billing representative, I assist in processing payments, manage account statuses, identify discrepancies for U-Verse, one of AT&T's subsidiaries.

Technical Support Representative
July 2012 - December 2015

I provide ADSL technical support for Telstra. I troubleshoot internet connection issues, modem and perform question diagnosis while guiding clients through step-by-step solutions such as resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up and power cycling equipment.
During my tenure, I was also promoted as a subject-matter expert and provided assistance, monitor performance and provided coaching feedbacks to new employees.

Author Support Representative
June 2016 - April 2018

Provided front line support for authors on questions or concerns that may occur during or after a book publication Upgrade to see actual infomunicated with authors via phone and e-mail regarding the status of the book production process.

Customer Service Representative
July 2018 - April 2022

Provided frontline customer support via phone, chat and e-mails for Upgrade to see actual info and Upgrade to see actual info on problems with placing orders, checking on statuses of customer's orders, process refunds or replacements for orders with issues, communicating with 3rd-party sellers on behalf of customers.