To acquire more training, experience, skills and knowledge in any work that suits my qualifications and to apply my experiences in the area of marketing, sales, tours, quality control and pest control.
One year as Marketing and Sales Representative / Tour Assistant
7 years as Quality Control Analyst / Supervisor
2 years as Sanitation and Pest Control Officer
Date of Birth: July 9, 1988
Place of Birth: Ormoc City, Leyte
Age: 35 years old
Sex: Female
Civil Status: Married
Citizenship: Filipino
Religion: Roman Catholic
Work History:
May 2013 – June 15, 2014
Marketing and Sales Representative / Tour Assistant
Macor Merchandising; Wilcor Pharma & Equipment / 3Wills Travel and Tours
Jaro Commercial Complex, Jaro Iloilo City
Iloilo 5000 Philippines
>Contributed to team sales goals by upselling products and services to customers.
>Enhanced company reputation by providing exceptional customer service and support.
>Developed and maintained positive customer relations and coordinated with tea
>Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
>Communicated with clients and customers to gather, provide and share updated information on products and services.
>Evaluated customer needs and feedback to drive product and service improvements.
>Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
>Greeted guests in with friendliness and professionalism.
>Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
>Increased customer service success rates by quickly resolving issues.
June 16, 2014 – April 15, 2021
Quality Control Analyst / Supervisor
Philippine Foremost Milling Corporation
Quarantine Rd., Brgy, Progreso, Lapuz Iloilo City
Iloilo 5000 Philippines
>Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
>Reduced customer complaints with consistent monitoring of products for adherence to company standards.
>Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
>Enhanced product quality by conducting thorough analyses and implementing corrective actions.
>Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
>Inspected items and compared against standards to meet regulatory requirements.
>Inspected incoming products for adherence to labeling laws and company quality standards.
>Monitored KPIs to proactively address bottlenecks and quality issues.
>Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
>Participated in departmental meetings to establish short- and long-term strategy.
>Performed tests and inspections to conform to established standards.
>Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
>Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
>Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
>Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
>Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
>Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
>Maintained database systems to track and analyze operational data.
April 16, 2021 – Present
Sanitation and Pest Control Officer II
Philippine Foremost Milling Corporation
Quarantine Rd., Brgy, Progreso, Lapuz IloiloCity
Iloilo 5000 Philippines
>Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
>Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
>Frequently inspected production area to verify proper equipment operation.
>Conducted regular reviews of operations and identified areas for improvement.
>Developed effective improvement plans in alignment with goals and specifications.
>Maintained database systems to track and analyze operational data.
>Created and managed project plans, timelines and budgets.
>Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
>Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
>Devised and implemented processes and procedures to streamline operations.
Eligibility and Licenses:
Licensed Fumigator – Certified Pest
Fertilizer and Pest
License No.
Issued November 2022 – Expires November 2023
Licensed Chemical Technician – October 2022
Professional Regulation Commission
License No.
Issued December 2022 – Expires July 2025
Education:
2005 – 2011
University of the Philippines Visayas
Miagao, Iloilo, Philippines
Bachelor of Science in Biology
2001 – 2005
Secondary
LIDE Learning Center Inc.
LIDE Staff Housing, LIDE Isabel, Leyte, Philippines
1995 – 2001
Elementary
LIDE Learning Center Inc.
LIDE Staff Housing, LIDE Isabel, Leyte, Philippines
1992 – 1995
Nursery & Kindergarten
Holy Infant Day Care Center
LIDE Staff Housing, LIDE Isabel, Leyte, Philippines
Skills:
Proficient in written and oral (English and Filipino)
Good communication and conversational skills in English, Tagalog, Hiligaynon and Cebuano
Computer software literate:
Knowledgeable with MS word, MS Powerpoint and MS Excel, Adobe, Canva, SAP and SAP 4 Hana
Familiar with the internet and chat tools
Marketing skills
Able to work harmoniously with different kinds of people
Able to work with less supervision
Research skills
Data analysis, interpretation and presentation
Technical Writing
Root Cause Analysis, Immediate
Action and Corrective Actions
Work Coordination
Community Relations
Strategic Planning
Organization Skills
Sales
Typing
Transcription
Customer Service
Team Leadership
Active Listening
Problem Solving
Interpersonal skills
Time Management
Project Management
HACCP
Orgamizations:
CFC-Kids for Christ
Isabel, Leyte
Member
(1994-2000)
CFC-Youth for Christ
Isabel, Leyte and Iloilo City
Member, Household Head, Unit Head, Sector Head
(2000-2010)
CFC-Youth for Christ
University of the Philippines Visayas
Senior Sister
(2007-2008)
Clovers (for Biology and Public Health students)
University of the Philippines Visayas
Member
(2005-2010)
Biological Society
University of the Philippines Visayas
Member
(2005-2010)
Amphiprion Society
University of the Philippines Visayas
Member
(2005-2009)
Sinirangan (for students from Eastern Visayas)
University of the Philippines Visayas
Member
(2005-2010)
Kadugong Bol-anon
University of the Philippines Visayas
Member
(2006-2008)
Tawili Center University
Opus Dei Catechist
(2009-2010)
CFC-Singles for Christ
Member
(2010-2012)
CFC-Singles for Family and Life
Member
(
Tawili Center University
Opus Dei Cooperator
(2019-Present)
MFC Singles
Couple Coordinator
(2018-Present)
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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