SMM |ISA | Lead Generation Specialist | Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Associates degree

Last Active

April 22nd, 2024 (7 days ago)

Member Since

May 12th, 2022

Profile Description

My background includes experience as a Virtual Assistant in the sectors of Loan Brokering, Real Estate, and Education. I have a strong foundation with almost 8 years of hands-on experience in roles such as Customer Service Representative, Technical Support Advisor, Phone Banker, Administrative Assistant and Fraud Analyst. My expertise extends across a variety of professional domains, underscoring my versatility and value as a resource.

Additional details below:

Customer Service:
* Manage inbound and outbound questions from users about our
platform in a courteous and accommodating manner through
voice, email, and chat
* Assist customers in processing payments and refunds
* Create and file descriptive tickets for technical bugs discovered
while assisting customers

Lead Generation:
* Research and develop new leads and prospects for schools using
online tools and other available resources.
* Reach out to schools via telephone and email to qualify leads
using a specified scoring system
* Reach out to decision-makers and appropriate contact persons to
set appointments and conduct online demos or presentations as
may be necessary

Technical Support:
* Provides quality customer service calls over the phone to
customers located in Australia and New Zealand
* Provides support to a new advisor during firsthand call experience
and conduct round table discussions for knowledge enhancement

QA Testing:
• Perform QA testing tasks for online/offline and web applications
• Review products, tools, services, and other QA testing-related
tasks
• Track and audit project processes and outcome of bug fixes and
other reports

Digital Content Author/Specialist:
• Proofread content and report issues according to a determined
workflow
• Employ different strategies to identify and resolve content
related issues
• Maintain documents related to the project and ensure accuracy of
reported data.