Current Employment Status:
Hired Full Time on Dec 6, 2022
Current Employment Status:
Hired Full Time on Dec 6, 2022
-Claims Admin
Public Adjusting Company
December 6, 2022 - Present
Duties and Responsibilities:
Communicate w/ insurance companies (file and follow
up homeowners claims)
Client Communication (welcome new clients, assist
clients with their general inquiries, handle retention
calls)
Process payments and resolve billing and credit issues
-Virtual Assistant /
Public Relations Manager
Real Estate Recovery Group
August 11, 2022 – Present
Duties and Responsibilities:
Lead Generation and
Data Entry
Participate in client meetings and record minutes of meeting
Call leads and set up an appointment
-Mortgage Loan Processor
Maximos Lending
June 6, 2022 – September
26, 2022
Duties and Responsibilities:
Helps collect and organize customers' application paperwork before the loan file gets approved by the underwriter
Once the file has been approved, coordinate with the underwriters’ condition to move forward with the loan.
Order and verify borrower’s documents such as employment history, income statement, credit report, homeowner’s insurance, tax transcripts, title and escrow documents, etc.
Monitor and assist in processing borrowers’ loan applications from beginning to end.
-Operations Sr. Specialist
JPMorgan Chase & Co
January 25, 2021 – June 1, 2022
Duties and Responsibilities:
Help process customers’ mortgage loans
Requests necessary documents to proceed with the process
Thoroughly review the documents at hand, making sure that all details are accurate.
Verify if documents have sufficient coverage as required by the firm.
Keep customers’ documents organized from beginning to end.
Awards and Recognition:
Recognized as a trailblazer.
Recognized as top specialist with high scorecard
-Technical Support Representative
Concentrix (Convergys Legacy)
November 27, 2017 – December 19, 2020
Duties and Responsibilities:
Understands customer complaints and clearly relay solutions to technical problems
Help customers with billing inquiries
Assist customer with their orders and general inquiries
Schedules technician appointment
Sell insurance/protection plan to existing customers
Awards and Recognition:
Awarded as cluster top agent for hitting high scorecard for all metrics
Awarded as cluster top agent for high close rate
Recognized as Best in VOC (Voice of the Customer) for hitting 100% VOC Survey for 3 consecutive months.
-HR Sourcing Associate
Collabera
August 2017 – October 2017
Duties and Responsibilities:
-Outsource applicants to fill job vacancies for specific
accounts
-Do screening interviews over the phone
-Schedule onsite HR final interview
- Provide a list of requirements to pass
-Keep a record of applicants
-Monitor their progress from beginning to end
-Sales Representative /Telemarketer
CaPharm Outsourcing
Services
May 7, 2015, to February 14,
2016
Duties and Responsibilities"
Make outbound calls (Cold Calling)
Persuade potential customers to avail the product of the company
Awards and Recognition:
Recognized as Top Seller
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