Current Employment Status:
Hired Full Time on Dec 6, 2022

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Customer Service Representative / Insurance Claims Admin

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EXPECTED SALARY
Php 55,000.00/month
( $1,028 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.94 USD/hr )
EXPERIENCE OVERVIEW
3 years in customer service / 1 year and 4 months as Operations Sr. Specialist (HOME LENDING-Homeowners Insurance) with Chase Bank / 1 Year as Sales Representative (Outbound Caller) /Currently Working as Homeowners Claims Admin
BASIC INFORMATION
Age:
28
Gender:
Female
Location:
San Jose City, Nueva Ecija
Tests Taken:
None
Last Active:
January 26th, 2023 (2 days ago)
Member Since:
May 11th, 2022
SKILL SUMMARY

-Claims Admin
Public Adjusting Company
December 6, 2022 - Present 
Duties and Responsibilities:
Communicate w/ insurance companies (file and follow
up homeowners claims)
Client Communication (welcome new clients, assist
clients with their general inquiries, handle retention
calls) 
Process payments and resolve billing and credit issues 

-Virtual Assistant /
Public Relations Manager
Real Estate Recovery Group
August 11, 2022 – Present
Duties and Responsibilities:
Lead Generation and
Data Entry
Participate in client meetings and record minutes of meeting
Call leads and set up an appointment
 
-Mortgage Loan Processor
Maximos Lending
June 6, 2022 – September
26, 2022
Duties and Responsibilities:
Helps collect and organize customers' application paperwork before the loan file gets approved by the underwriter
Once the file has been approved, coordinate with the underwriters’ condition to move forward with the loan.
Order and verify borrower’s documents such as employment history, income statement, credit report, homeowner’s insurance, tax transcripts, title and escrow documents, etc.
Monitor and assist in processing borrowers’ loan applications from beginning to end.
 
-Operations Sr. Specialist
JPMorgan Chase & Co
January 25, 2021 – June 1, 2022
Duties and Responsibilities:
Help process customers’ mortgage loans
Requests necessary documents to proceed with the process
Thoroughly review the documents at hand, making sure that all details are accurate.
Verify if documents have sufficient coverage as required by the firm.
Keep customers’ documents organized from beginning to end.
Awards and Recognition:
Recognized as a trailblazer.
Recognized as top specialist with high scorecard
 
-Technical Support Representative
Concentrix (Convergys Legacy)
November 27, 2017 – December 19, 2020
Duties and Responsibilities:
Understands customer complaints and clearly relay solutions to technical problems
Help customers with billing inquiries
Assist customer with their orders and general inquiries
Schedules technician appointment
Sell insurance/protection plan to existing customers
Awards and Recognition:
Awarded as cluster top agent for hitting high scorecard for all metrics
Awarded as cluster top agent for high close rate
Recognized as Best in VOC (Voice of the Customer) for hitting 100% VOC Survey for 3 consecutive months.
 
 -HR Sourcing Associate
Collabera
August 2017 – October 2017
Duties and Responsibilities:
-Outsource applicants to fill job vacancies for specific
accounts
-Do screening interviews over the phone
-Schedule onsite HR final interview
- Provide a list of requirements to pass
-Keep a record of applicants
-Monitor their progress from beginning to end
 
-Sales Representative /Telemarketer
CaPharm Outsourcing
Services
May 7, 2015, to February 14,
2016
Duties and Responsibilities"
Make outbound calls (Cold Calling)
Persuade potential customers to avail the product of the company
Awards and Recognition:
Recognized as Top Seller

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Project Coordinator
  • Recruitment Assistant
  • Transcription
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Editing Proofreading
  • Sales Representative
  • Customer Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
SKILL RATING
  • AngularJS
  • ASP.NET
  • ClickFunnels
  • Drupal Development
  • Infusionsoft
  • Javascript
  • Joomla Development
  • Laravel
  • Magento
  • Mysql
  • Node.js
  • Optimizepress
  • PHP
  • React
  • Ruby on Rails
  • Shopify
  • VueJS
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Adobe Indesign
  • Animation Specialist
  • Autocad
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • iOS development
  • Python
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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