I graduated Bachelor of Secondary Education major in English. Well-organized and dependable virtual assistant with 3 years of experience as a Customer Service Representative and 1-year real estate Virtual Assistant.
In my previous role, I collaborated with tea
Customer Service Representative/Technical Support
-Maintaining customer records by updating their account information.
-Recommending potential products and services to suit a customer's needs.
-Customer service inquiries.
SOFTWARE: Avaya, Qonnect, Slack
-Answer 100+ calls daily.
-Generate leads online.
-List building and updating CRM.
-Manage appointments/schedule and send reminders.
SOFTWARE: Calltools, REI Reply, Craigslist
Office & Admin (RE Virtual Assistant)
-Maintaining general office files.
-Create and maintain the database of leads generated in a real estate CRM.
SOFTWARE: Google Workspace (G Suite), Zoom, Listshack, Vortex
Social Media Management
-Create and edit training materials for new hires using Canva.
-Craigslist Ads posting.
Basic WordPress Course
General Virtual Assistant Course
Social Media Management Course
Virtual Executive Assistant Course
I have 1 year of experience with Office & Admin (Virtual Assistant). I’ve worked on scrubbing the list of campaigns from Vortex and Listshack and updating lead information on Calltools. Also, it includes answering emails and scheduling weekly Zoom meetings.
I have 3 years of experience as Customer Service Representative and Technical Support. I handle customer complains and provide product information. My role includes performing basic troubleshooting.
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