I'm an internet savvy person. I can do thorough research on the internet. I previously worked with Western WATS Philippines INC., a market research company. We used VOIP telephony to call different countries that speak English especially in the U.S. to conduct surveys on various topics namely; satisfaction survey on products and services feasibility studies, political, etc. I also worked with WIPRO BPO as one of their customer service associates for British Telecommunications account. I functioned as one of the billing advisors. My responponsibility was to accept bill payments via phone, solve billing inquiries and solve billing discrepancies or disputes. I was also hired by the NATIONAL STATISTICS OFFICE Davao Oriental region as a contractual statistical researcher gathering data for the government.
Experience: 10+ years
Answer customer inquiries and concerns via email using helpdesk systems like intercom, kayako e-support, Zendesk etc.
Experience: 5 - 10 years
Proficient in using Google docs and spreadsheets
Experience: 10+ years
Customer handling e.g. Phone support, chat support and email.
Experience: 5 - 10 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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