- Answer phone calls form health care professional inquiring about benefits and eligibility.
- Also explains on how claims that they bill were being process and advised next steps for processing
- Doing multitasking of research while taking in phone calls.
- Promoted as a coach/mentor to new hires which includes auditing calls, collating scores on excel file and many other admin task
- Doing Root cause analysis on performance for new hires as part of training.
- As a mentor, supervise overall performance and supporting new hires on call taking.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.