Customer Support | Social Media Management | Email & Chat Support

Overview

Looking for full-time work (8 hours/day)

at $12.41/hour ($2,400.00/month)

Not Specified

Last Active

July 13th, 2026 (2 days ago)

Member Since

May 3rd, 2022

Profile Description

I’m a highly experienced customer support specialist with 10 years of proven expertise in delivering excellent service across voice, email, and chat channels. My background spans e-commerce, retail, telecommunications, technical support, financial services, and social media management.

With a strong foundation in business and finance, I bring both customer service excellence and operational efficiency to every role.

What I Bring to the Table:

10 years of Customer Service Experience
• Voice, email, and live chat support
• Order management, refunds, escalations, and account handling
• Strong problem-solving and customer retention skills

E-commerce Support (7 years)
• Refund processing
• Order tracking and fulfillment support
• Customer inquiries and issue resolution
• Platforms: Shopify, Gorgias, Kustomer

Financial Services (2 years)
• Credit card support
• Billing concerns
• Account inquiries and payment assistance

Telecommunications Support (1 year)
• Customer account management
• Service troubleshooting
• Plan and billing assistance

Technical Support (6 months)
• Printer troubleshooting
• Basic technical issue resolution

Sports Data Analysis (4 years)
• Specialized in:
American Football
American Volleyball

Experience in game analysis, statistics tracking, and highlight review.

Social Media Management (3 years)
Managed engagement for a cosmetics brand across:
• TikTok
• Instagram
• Facebook
• X

Handled:
• Comment moderation
• Direct messages
• Customer engagement
• Community management

Quality Assurance Experience
• Image mapping validation
• Accuracy checks
• Quality control processes

Tools & Platforms I Use:
• Shopify
• Gorgias
• Kustomer
• HubSpot
• Canva
• Slack
• Google Workspace
• Microsoft Office
• Squarespace
• Hudl
• QwikCut
• Avaya
• Meta Business Suite
• WhatsApp
• Telegram
• ----------

Why Hire Me?
• Fluent in English (written & spoken)
• Highly adaptable
• Strong attention to detail
• Works well under pressure
• Independent and reliable
• Team player with excellent collaboration skills
• Typing speed: 60 WPM
• Available on holidays, weekends, and flexible across time zones

If you’re looking for someone dependable, experienced, and committed to helping your business grow, I’m ready to support your team.