Customer Service & Administrative Support Professional with a Passion for Video Editing
With over five years of experience in customer service, I excel in fostering positive client relationships and resolving inquiries efficiently. My strong interpersonal skills allow me to communicate effectively with diverse clientele, ensuring satisfaction and retention.
In addition, as an administrative assistant, I possess a comprehensive understanding of various tools and tasks essential to streamline business operations. From managing personal and professional schedules to coordinating meetings and utilizing business or office software proficiently, I am committed to supporting organizational efficiency and success
Moreover, I bring expertise in video editing, creating compelling short and long-form videos tailored for diverse social media platforms. My ability to blend creativity with technical proficiency results in engaging content that captivates audiences and drives engagement.
Experience: Less than 6 months
"I'm an aspiring Admin Virtual Assistant with relevant knowledge and hands-on experience in various tasks that will surely help you accomplish secondary tasks and enables you to focus on the most important things needed for your business/daily life. I can do Scheduling, Data entry, File Management, Research, Email Management, and Ad-hoc tasks. - Social Media(schedule posting, content, optimization, light photo editing, and video clip editing), - SEO(completed course and training) for Google ranking. - WordPress(currently studying, practicing it)
Experience: 2 - 5 years
Customer Service Associate under a retail company in Canada. Works as a hybrid call center agent with flexible skills in Voice, Chat, Social Media, & Email Interaction channel support. Assigned to different types of projects: delivery support, outbound call support for onboarding, and Data Entry(registered roughly 22,000+ customer details accurately to a new database). Receive multiple awards as a Top Performer in Customer Service Role.
Experience: 6 months - 1 year
I can transform raw footage into an expert to pro-level production with the following techniques.:" -J/L cutting, Jump Cut, Sync/Match Cut, Speedramps, SFX, BGM, Chroma key, B-roll, Transitions, VFX, close-up, captions/subtitles, motion graphics, color grading, and other methods. ***Video Software: Davinci Resolve and Capcut Desktop.(looking to adopt Premiere pro when machine is upgraded)
Experience: Less than 6 months
-completed hands-on tasks and took courses/training with a certificate. Link: https://app.hubspot.com/academy/achievements/ypy1jlcs/en/1/luiji-miguel-guillermo/seo
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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