4 years ESL tutor, 1 year CSR, Data Entry

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

April 25th, 2024 (9 days ago)

Member Since

April 29th, 2022

Profile Description

1.  Technical support representative job description:
*Actively listen to customers to understand their issues or concerns
*Interview clients to gather information useful in providing recommendations and solutions to a technical problem Install, configure, and troubleshoot computer systems, servers, and network issues
*Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
*Document and track customer issues using a ticketing system to ensure quick resolution
*Explain highly technical details to customers using simple understandable terms
*Maintain an up-to-date knowledge of company products and services
*Educate customers on the features of company products/services to minimize technical challenges
*Follow-up on customers to ensure their issues are completely resolved
2.Computer Skills: MS Office:
-Word
-Excel
-Outlook
-Power point
3. Data Entry: *Fast typing speed * Basic software knowledge *Verbal and written communication skills *Ability to read and comprehend and follow instructions