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CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL ASSISTANT

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EXPECTED SALARY
Php 45,000.00/month
( $849 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $6.54 USD/hr )
EXPERIENCE OVERVIEW
4 years & 7 months in BPO Industry
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
CAMARINES SUR - CALABANGA, REGION V (BICOL REGION)
Tests Taken:
IQ
Score:  125

DISC
Dominance:45%
Influence:18%
Steadiness:15%
Compliance:22%

English
 C2(Advanced/Mastery)
Last Active:
December 1st, 2022 (63 days ago)
Member Since:
April 27th, 2022
SKILL SUMMARY

OBJECTIVES:

"Desire a position with any course-related company where I Upgrade to see actual info be able to provide the company with the benefit of my knowledge and skills while learning the ropes."


EDUCATION:

Bachelor of Arts in Communication (Upgrade to see actual info)
Mariners' Polytechnic Colleges - Naga
City Panganiban, Drive, Naga City

First Year College - College 3rd Honor,
(03.22.14)

Fourth Year College- College 1st  Honor with
GWA 1.42, (03.22.17)


SKILLS:

Dedicated | Hard-working | Computer Literacy
| Customer Service | Communication Skills | Credit Cards Sales | Healthcare
Sales | Sales - Cold Calling | Phone Support - Inbound Calls & Outbound
Sales | Telemarketing | Email Marketing | Advertising Online | Manage –
Escalations & Retention | Manage - Files/ Documents | Manage - Customer
Query | Online Research | Personal Tasks | Basic Photo & Video Editing
& Design (Canva, PicsArt, Lightroom, Unfold & Kinemaster) | Photography



WORK EXPERIENCE:

Atlanticus/ Fortiva Credit Card Inbound Telemarketing Sales Representative (06.30.17 - 02.16.18)
Allsec Technologies Manila Limited - Market! Market! Taguig City, Manila, Philippines

~ "As an Inbound Telemarketing Sales Agent, I
assist pre-approved US customers with their Fortiva
credit card applications."


Atlanticus/ Fortiva Credit Card Customer
Service Representative - Tier 2 (SME) - Voice All Skills (02.16.18 - 10.14.2019)
Allsec Technologies Manila Limited - Market! Market! Taguig City, Manila, Philippines

~ "I was promoted and became Tier 2 (SME) - Voice All Skill Representative
who handled escalation calls and all concerns about our customer's different
cards."


ContinuCare Healthcare Outbound & Inbound Healthcare Customer Service Representative (11.13.19 - 11.12.21)
Tata Consultancy Services - Eco Tower BGC, Taguig City, Manila, Philippines
 
~ "As a ContinuCare Customer Service Representative, I cater outbound &
inbound calls, reminding customers to reorder their monthly medical supplies,
coordinating with customer's insurances (Cigna, BCBS, Aetna etc.) and assisting
them with their concerns."


Cardinal Email & Inbound Customer Service Representative     (11.13.21 – 02.28.22)
Tata Consultancy Services - Eco Tower BGC Taguig City, Manila, Philippines
 
~ "By this time I cater emails and inbound calls, big
companies and hospitals in US are sending emails and calling to create and
process their bulk orders of medical supplies."


JOB ACHIEVEMENTS:
Tata Consultancy Services - Eco Tower BGC,
Taguig City, Metro Manila

Star of the Month - April 7, 2021 & November 4, 2021
Star Team Award - July 30, 2020
Best Team Award – December 21, 2020, January 01, 2021, March 06, 2021
& April 07, 2021



*Character References available upon request.

This is to certify that the above statements are
true and correct to the best of me knowledge and belief.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Research
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Customer Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Research

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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