CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL ASSISTANT

Overview

Looking for full-time work (8 hours/day)

at $9.12/hour ($1,605.12/month)

Bachelors degree

Last Active

March 11th, 2024 (46 days ago)

Member Since

April 27th, 2022

Profile Description

OBJECTIVES:

"Desire a position with any course-related company where I Upgrade to see actual info be able to provide the company with the benefit of my knowledge and skills while learning the ropes."


EDUCATION:

Bachelor of Arts in Communication (Upgrade to see actual info)
Mariners' Polytechnic Colleges - Naga
City Panganiban, Drive, Naga City

First Year College - College 3rd Honor,
(03.22.14)

Fourth Year College- College 1st  Honor with
GWA 1.42, (03.22.17)


SKILLS:

Dedicated | Hard-working | Computer Literacy
| Customer Service | Communication Skills | Credit Cards Sales | Healthcare
Sales | Sales - Cold Calling | Phone Support - Inbound Calls & Outbound
Sales | Telemarketing | Email Marketing | Advertising Online | Manage –
Escalations & Retention | Manage - Files/ Documents | Manage - Customer
Query | Online Research | Personal Tasks | Basic Photo & Video Editing
& Design (Canva, PicsArt, Lightroom, Unfold & Kinemaster) | Photography



WORK EXPERIENCE:

Atlanticus/ Fortiva Credit Card Inbound Telemarketing Sales Representative (06.30.17 - 02.16.18)
Allsec Technologies Manila Limited - Market! Market! Taguig City, Manila, Philippines

~ "As an Inbound Telemarketing Sales Agent, I
assist pre-approved US customers with their Fortiva
credit card applications."


Atlanticus/ Fortiva Credit Card Customer
Service Representative - Tier 2 (SME) - Voice All Skills (02.16.18 - 10.14.2019)
Allsec Technologies Manila Limited - Market! Market! Taguig City, Manila, Philippines

~ "I was promoted and became Tier 2 (SME) - Voice All Skill Representative
who handled escalation calls and all concerns about our customer's different
cards."


ContinuCare Healthcare Outbound & Inbound Healthcare Customer Service Representative (11.13.19 - 11.12.21)
Tata Consultancy Services - Eco Tower BGC, Taguig City, Manila, Philippines
 
~ "As a ContinuCare Customer Service Representative, I cater outbound &
inbound calls, reminding customers to reorder their monthly medical supplies,
coordinating with customer's insurances (Cigna, BCBS, Aetna etc.) and assisting
them with their concerns."


Cardinal Email & Inbound Customer Service Representative     (11.13.21 – 02.28.22)
Tata Consultancy Services - Eco Tower BGC Taguig City, Manila, Philippines
 
~ "By this time I cater emails and inbound calls, big
companies and hospitals in US are sending emails and calling to create and
process their bulk orders of medical supplies."


JOB ACHIEVEMENTS:
Tata Consultancy Services - Eco Tower BGC,
Taguig City, Metro Manila

Star of the Month - April 7, 2021 & November 4, 2021
Star Team Award - July 30, 2020
Best Team Award – December 21, 2020, January 01, 2021, March 06, 2021
& April 07, 2021



*Character References available upon request.

This is to certify that the above statements are
true and correct to the best of me knowledge and belief.