Current Employment Status:
Hired Part Time on Oct 12, 2023

Mc

Customer Service Manager & QA Pro | A+ Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Bachelors degree

Last Active

May 10th, 2024 (12 days ago)

Member Since

April 26th, 2022

Profile Description

Experienced VIRTUAL ASSISTANT and CUSTOMER SERVICE PRO for the long haul

---- WordPress Expert
---- Trello Setup Expert
---- Shopify Product Lister and Developer
---- Cost Effective
--- Tech-savvy and Go-getter
--- Proactive and Independent
--- Analytical and Goal-oriented
--- High Speed Internet and Reliable Equipment
--- Flexible Time Zone and Data Security

---- Jack of All Trades: Providing support wherever it's needed most.
---- Clients let me handle a wide array of tasks, including but not limited to, managing emails, scheduling appointments, data entry, conducting research, customer service, client outreach, and even zooUpgrade to see actual infoetings.

---- Document Control?
---- This pro's got it covered! Expect your company files be handled like a librarian in a library. Everything's in its place and easy to find -- from email management to cloud files.

---- Flawless Data Entry and Calendar Management
---- May sound dull, but not to this PRO. I crunch numbers and tame calendars with surprising efficiency and accuracy.

---- Customer Service Star
---- Interacted and addressed customers concerns over the phone, email, and live chat. My goal is to put a smile on your customer's face.

---- Project Planning and Implementation
---- Developed Customer Service SOPs and Quality Assurance Forms to support Operations and Training coaching Upgrade to see actual infofined project objectives, scope, deliverables, and timeline.

---- Task Coordination
---- Coordinated project tasks and activities. Monitored progress, ensured tasks are completed on time, and addressed any roadblocks or issues that arise.

---- Team Management
---- Built and led a Quality and Operations Team. Assigned tasks, provided guidance, and motivated teaUpgrade to see actual infombers. Fostered effective communication and collaboration among teaUpgrade to see actual infombers.

---- Quality Control
---- Established quality standards and ensured that project deliverables meet those standards. Implemented quality control measures and conducted regular reviews and audits on teaUpgrade to see actual infomber's work.

---- Risk Management
---- Identified potential risks and developed strategies to mitigate them. Regularly assessed and monitored risks, and implemented contingency plans when necessary.

---- Reporting and Documentation
---- Prepared regular project status reports for stakeholders and management. Documented progress, decisions, and changes for future reference.

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 5 - 10 years

Customer Support

Experience: Less than 6 months

Customer Support » Phone Support

Experience: 5 - 10 years

Other Skills

Coaching

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

E-Commerce » Amazon » Listing Management

Experience: 6 months - 1 year

E-Commerce » Product Research

Experience: 1 - 2 years

E-Commerce » Product Sourcing

Experience: 6 months - 1 year

E-Commerce » Brand Management

Experience: 6 months - 1 year

E-Commerce » Ebay » Listing Management

Experience: 6 months - 1 year

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Basic Information

Age
33
Gender
Male
Website
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Address
Davao, Davao del Sur
Tests Taken
IQ
Score:  83
DISC
Dominance: 54%
Influence: 16%
Steadiness: 10%
Compliance: 20%
English
C1(Advanced)
Uploaded ID
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