Recruitment Specialist | Virtual Assistant | Customer Servic

I have 2 years of experience as a recruiter with Sagan Recruitment, handling end-to-end hiring across various roles, including virtual assistants, customer service representatives, sales support, and admin positions. My responsibilities included sourcing candidates from platforms like LinkedIn, OnlineJobs.ph, Upwork, and Facebook Groups, screening resumes and conducting initial interviews, coordinating with clients for interviews, and supporting onboarding. I used tools like Manatal, Airtable, Notion, and Calendly to manage pipelines efficiently and ensure both client and candidate satisfaction.

I have solid experience using Microsoft Excel for data tracking, reporting, and organizing recruitment or client-related information. I’ve used it to maintain candidate pipelines, monitor KPIs, create schedules, and generate simple reports. I’m comfortable with functions like sorting, filtering, basic formulas, and creating charts, as well as working with pivot tables for summarizing data. Excel has been a key tool for me in keeping workflows organized and ensuring accuracy in reporting.

I have extensive email management experience, handling both internal and external communications across multiple roles. At Sagan Recruitment, I managed candidate and client emails, responded to inquiries, sent interview invitations, and provided timely updates. At Sitel Corp., I handled customer service emails for escalations, order concerns, and status updates, ensuring responses were clear, professional, and within SLA timelines. I’m proficient in tools like Gmail, Microsoft Outlook, and Front, organizing inboxes, setting filters, and prioritizing messages to maintain efficient and prompt communication.

I have experience in appointment setting from my roles in sales support and recruitment, where I coordinated interviews and client meetings. At Sagan Recruitment, I regularly scheduled interviews between candidates and clients using tools like Calendly, Zcal, and Google Calendar, ensuring time zones and availability matched. I also prepared candidates for their appointments and sent reminders to reduce no-shows. In my sales support role at Sitel (LG Australia), I handled inbound and outbound calls to confirm service bookings and product-related appointments, ensuring smooth communication between customers and technicians.

I have experience working as a Virtual/Personal Assistant, supporting executives and business owners with daily administrative tasks. My responsibilities included calendar management, email handling, scheduling meetings, preparing documents, managing travel arrangements, and organizing files. I used tools like Google Workspace, Microsoft Office, Notion, Calendly, and Slack to coordinate activities, maintain clear communication, and ensure all priorities were handled on time. I’m highly organized, detail-oriented, and skilled at anticipating needs to keep operations running smoothly.

I have experience in office and administrative support, including managing schedules, preparing reports, handling documentation, and maintaining organized records. At Sagan Recruitment, I ensured accuracy in candidate data, recruitment reports, and client updates. In my clinic manager role at St. Raphael Archangel Physical Therapy Clinic, I oversaw scheduling, email correspondence, and daily operations, ensuring smooth workflows. For Quality Assurance, I applied attention to detail when reviewing candidate profiles, screening applications, and verifying information to ensure alignment with client requirements and company standards.