US QUICKBOOKS BOOKKEEPER

As an Accounting Clerk at Northern Foods Corporation, I managed accounts payable for more than 20 manufacturing suppliers, ensuring timely invoice processing and accurate payment tracking. I prepared weekly accounts payable aging reports to monitor outstanding balances and support effective cash flow management. My responsibilities included reconciling vendor statements, investigating billing discrepancies, and maintaining accurate financial records. I conducted monthly inventory reconciliations for 100–500 SKUs to ensure alignment between physical inventory and accounting records. I also assisted in annual inventory audits and physical stock counts, prepared inventory schedules and supporting documents for regulatory reporting, and monitored in-transit inventory to ensure accurate accrual entries during month-end closing. Through these responsibilities, I helped maintain accurate accounting records, support financial reporting requirements, and contribute to the overall efficiency of the accounting department.

As a Customer Service Representative at Teleperformance, I assisted customers with billing concerns, account inquiries, and service-related issues while maintaining a high level of professionalism and customer satisfaction. I processed account adjustments, credits, and refunds accurately and in accordance with company policies. I investigated billing disputes by reviewing customer accounts and verifying supporting documentation to ensure appropriate resolutions. Additionally, I collaborated with internal departments to resolve account and billing discrepancies, contributing to improved service efficiency and customer experience. Through effective communication, problem-solving, and attention to detail, I consistently provided timely and accurate support to customers.