Virtual Assistant/Email Support Agent

As a non-voice Customer Support Representative, I use our communication channels to establish positive relationships with our clients and to deliver accurate and full information.

Email Support Agent (US Transportation & Hair Growth Company): Provided exceptional customer service by responding to inquiries and resolving issues efficiently using Zendesk. Managed tickets related to logistics, transportation services, and cosmetic products, adhering to HIPAA regulations for sensitive information.

I update and maintain information on computer systems and in archives.

I know how to use Zendesk to strengthen customer connections.

I actively manage Facebook and Instagram accounts, engaging with the audience by responding to comments and messages on Hootsuite. This includes providing timely and insightful responses, fostering positive brand sentiment, and building strong relationships with our followers.

I use CANVA for my graphic design and video editing to create social media material and I use WIX for web designing.

Leveraging my expertise in WooCommerce, I efficiently receive, process, and manage incoming customer orders. This includes handling cancellations, returns, and exchanges, ensuring all transactions are handled accurately and promptly, leading to exceptional customer satisfaction.