Current Employment Status:
Hired Full Time on May 21, 2022

d804df2 0db1c98

Virtual Assistant/Email Support, Shopify VA, Project Manager

80 ID PROOF
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EXPECTED SALARY
Php 60,000.00/month
( $1,107 USD )
EDUCATIONAL ATTAINMENT
Bachelor of Science in Nursing - Third Year Level
AVAILABILITY
40 hrs/wk
( $6.40 USD/hr )
EXPERIENCE OVERVIEW
Ecommerce & Shopify VA and Manager / Shopify Store Creation / Customer Service Manager - Email Support / Technical Support / Team Manager / Operations Manager / Executive
BASIC INFORMATION
Age:
32
Gender:
Male
Location:
Malasiqui, Pangasinan
Tests Taken:
IQ
Score:  110

DISC
Dominance:42
Influence:28
Steadiness:23
Compliance:7

English
 B2(Upper Intermediate)
Last Active:
December 2nd, 2022 (6 days ago)
Member Since:
June 23rd, 2015
SKILL SUMMARY

"My Work Vision: I always treat the company I work with as if it's my own as I aim to be a big part of the growth of the business and grow professionally as well. I always wish to have a long term working relationship." 
Below are the skills I am good at: 

* Ecommerce & Shopify VA and Manager- product research, product listing, building store, creating landing pages, product pages, order fulfillment, customer service and the overall operations* Shopify Store Creation- creating store, editing header, footer, announcement pages, policy pages, product pages, etc. * Order Management / Order Fulfillment - Dropified, Oberlo, DSers, Aliexpress, Shopify, CSV File fulfillment * Customer Service Manager - Email Support / Technical Support / Phone Support / Chat Support / Tickets / CRMs - Freshdesk, Zendesk, Gorgias, ReAmaze, Fusedesk, Zoho, Gmail, Outlook* Team Manager / Operations Manager * Hiring and Building a team - creating job post, interviewing, hiring, onboarding, training, meeting and supervising* Coaching and Training* Assistant to CEO / Executive Assistant / Personal Assistant* Project management - Asana, Upgrade to see actual info, Dropbox, Google Drive* Purchasing and Inventory Management - CSV File, Google Sheet, Excel * Social Media Management - Buffer- creating and management and posting contents on Facebook pages, Instagram pages, Pinterest account* Scheduling Meetings - Zoho Meeting/Calendar, Google Calendar, Calendly * Online Research/ Product Research/ Research via Tiktok, Pinterest, Aliexpress, Alibaba, Google * Email Marketing - Klaviyo * Reports - Income & Expenses, COGS report - Microsoft Excel, Google Sheets, Powerpoint, Word Document, Graphs, Charts, etc. * Photo Editing / Graphic Designer - Canva Pro* Tiktok Video Editor* Setting up CRM tools like Zendesk, Gorgias, Freshdesk - macros, rules, tags, users, productivity report, etc. * Webinar handling and support* Call Center Team Supervisor, Quality Analyt, Operations Manager * Data Entry

Working for more than 7 years in the BPO industry up to this freelancing and online world, I was promoted several times: 

*BPO Career - Agent to Quality Assurance Analyst, Supervisor up to Senior Supervisor *Online Job - Email Support/ Shopify VA to Project Manager 

This only proves that I am serious about the jobs I take and I always do my best to excel and exceed my client or employer's expectations. Feel free to send me a message as I am very open to job offers. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I've done call monitoring and evaluation/audit of processed orders and emails from my previous job as a Quality Assurance Specialist. Even when I got promoted as a Supervisor and Senior Supervisor, these were still part of my tasks as a leader.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

Working in a call center industry for 5 years really improved and polished my English skill, both written and oral, as it is the main language when speaking not just to customers, clients but also to colleagues.

SKILL RATING
  • Speaking
  • Writing

Customer Service & Admin Support
EXPERIENCE

I have been with the BPO Industry for 5 years specializing in Customer Service for telco campaigns. Part of my roles were doing handset/account activation, taking payments, explaining bills, doing basic troubleshooting, answering to queries, offering new products and services, order processing and responding to customer emails.

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Other Project Management

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