Seasoned SAAS Guru | TOP-TIER Customer Service PRO | SME

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Level

Last Active

May 3rd, 2024 (yesterday)

Member Since

June 23rd, 2015

Profile Description

Experienced professional with a strong background in SAAS support, training, and learning and development. Currently serving as a Subject Matter Expert (SME) at a leading Field Management Software company, where I excel in monitoring and resolving escalated cases, overseeing support agents, and conducting comprehensive training sessions for new staff. Specialized in providing expert-level support for the SAAS program and holding a certification.

Prior to this, I played a pivotal role as a Trainer in Learning and Development at TTEC / Teletech Philippines. During my tenure, I successfully led various training programs, including new hire on-boarding and client-specific initiatives. I demonstrated proficiency in project management, process streamlining, and resource development, contributing to improved program performance. With a keen eye for detail, I conducted agent evaluations, provided constructive feedback, and actively participated in addressing training challenges and implementing action plans for improvement.

My skills encompass monitoring and resolving complex customer issues, overseeing support teams, conducting training sessions, serving as an SME, and contributing to process improvement projects. I am adept at developing and maintaining documentation and knowledge base resources, facilitating efficient issue resolution and on-boarding processes. Committed to delivering high-quality customer service and driving continuous improvement within dynamic work environments.

Why settle for one-dimensional expertise when you can have a versatile professional who thrives in diverse roles? Let's chat about how I can bring value, efficiency, and expertise to your team. Your next high-impact hire awaits!