Freelance 

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

April 20th, 2024 (13 days ago)

Member Since

April 18th, 2022

Profile Description

Profile: Experienced Email Support Specialist with a background in E-commerce and Real Estate industries. Proficient in handling consumer concerns, providing technical support, and ensuring timely responses via email using Zendesk. Skilled in upselling, coordinating shipping, and managing orders through platforms like Shopify. Capable of multitasking and effectively communicating within teams using Slack and Google Workspace. Experienced in inbound and outbound calls and adept at maintaining customer satisfaction. Committed to delivering high-quality service and contributing to team success.

Dynamic and Versatile BPO Professional with a strong foundation in technical support, customer service, and team management across diverse industries.

Technical Support Expertise:

Seven years of experience as a Technical Support Associate for Toshiba, specializing in troubleshooting software and hardware issues for laptops and accessories.
Proficient in providing phone and chat support, adept at guiding customers through technical solutions.
Served as a moderator in the Toshiba community, showcasing leadership and expertise within the brand.

Customer Service Excellence:

Transitioned to Spectrum (formerly Time Warner Cable) as a Tech Support/Customer Service representative, handling internet connectivity issues and billing inquiries.
Demonstrated ability to address customer concerns promptly while maintaining a high level of professionalism.

IT Helpdesk and POS Support:

Excelled in an IT helpdesk role for POS systems across four different restaurants, managing a broad scope of support from software to hardware.
Coordinated with vendors and onsite technicians to ensure efficient resolution of issues and equipment replacement.

Leadership and Management:

Elevated to Team Manager for a Lead Generation Account in the healthcare sector, overseeing sales targets and agent performance.
Proven track record of coaching and mentoring teams to achieve and exceed goals.

Campaign Management and Training:

Successfully launched and managed a new campaign in the morning shift for a Telco Account as a Data Entry Specialist, responsible for training and development of the team.

Key Skills:

Strong communication and interpersonal skills honed through extensive customer-facing roles.
Exceptional problem-solving abilities, with a knack for troubleshooting technical issues.
Proven leadership and team management capabilities, driving performance and achieving results in fast-paced environments.
Adaptable and quick to learn new technologies and processes, ensuring seamless transitions between roles and campaigns.