Nica

VIRTUAL ASSISTANT

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (today)

Member Since

April 16th, 2022

Profile Description

A freelance virtual assistant who is proficient in handling
Customer Service, Administrative task including but not limited to: document creation, data entry, and social media management. Can work one-on-one with small businesses to provide flexible and affordable administrative support.

Top Skills

Real Estate » Appointment Setting

Customer Support

Experience: 2 - 5 years

I do have solid background in customer service, virtual assistance, real-time analysis, and call handling, I am confident in my ability to contribute effectively to your team and support your company's objectives. In my previous role as a customer service representative and virtual assistant at an insurance agency, I developed a keen understanding of client needs and concerns within the insurance industry. I successfully managed inquiries, resolved issues, and provided personalized assistance to clients, ensuring high levels of satisfaction and retention. My experience in this role has equipped me with strong communication skills, attention to detail, and the ability to multitask efficiently. Furthermore, my role as a real-time analyst has honed my analytical abilities and decision-making skills in fast-paced environments. I am adept at collecting, analyzing, and interpreting data to make informed recommendations and drive operational improvements. My proactive approach to problem-solving and my ability to thrive under pressure make me well-suited for the dynamic nature of this industry. Additionally, I am proficient in handling inbound and outbound calls, demonstrating professionalism and empathy in every interaction. Whether it's addressing customer inquiries, conducting follow-up calls, or providing assistance, I consistently strive to deliver exceptional service and exceed expectations.