Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

May 11th, 2024 (5 days ago)

Member Since

April 16th, 2022

Profile Description

SUMMARY
SKILLED EXECUTIVE ASSISTANT & EXPERIENCED CUSTOMER SERVICE ADVOCATEI have 2+ years experience as Executive Assistant(1/2 year Virtual Assistant and 2 years Of?ce Assistant)? worked with top executives and assisting the company’s processesthrough administrative task and operational duties? provided support on all back-of?ce administrative operations fororganization management, projects completion and market research? managed company records and emails and attended incoming phonecalls such as scheduling appointments, handled patient inquiries,? automated documents and processes to work ef?ciently by optimizingthe tools and by creating templates for a repeated report daily,
I have 3+ years experience in Customer Service (Collection/AR Analyst)(Phone/Chat/Email Support)(1.5 year Inbound and 2 years Outbound)? assisted customers for answering inquiries, dispute resolution, orderful?llment, appointment setting and bill collection? mastered the HEARD (hear, empathize, apologize, resolve, and diagnose)technique and applied to every customer’s concern? satis?ed KPI metrics and achieved quotes becoming one of thetop performer advocate? developed communication skill, empathy skill, problem resolution skill,time management skill, accountability and con?dence on every call/case
SKILLS.

Executive Assistant, Email & Calendar Management. Project & Records Management. Doing AdHoc Task.
Customer Upgrade to see actual infoone/Chat/Email Support. Appointment Setting. Dispute Resolution. Order Ful?llment.
Tools Utilization. MS Of?ce. Google Suite. Zapier. CRM Tools. Pro?cient in Spreadsheet. SAP Pro?cent. MS Dynamics.
Other Skills. Trained Virtual Assistant. C1 to C2 English Pro?cient. Fast Typing Upgrade to see actual infoputer Pro?ciency.
Soft Skills. Team Player. Growth Mindset. Attention to Detail. Problem Solving. Time Management.

EXPERIENCE

Account Receivable Analyst : ACCENTUREUS-BASED CLIENT : 
Mandaluyong, NCR, PHB2B COLLECTION END-TO-END JOB. 
CRM PoC for client contact Upgrade to see actual infosh-App PoC for Code Current for Disputed Invoices ranging from 100k-25M ARbalance. Handled 15M-25M USD AR activity. Achieved Greater than 85% having Collection Quota. Managed email and phone calls. Coordinated with client foraccount updates. Reviewed, researched and processed the full A/R cycle for accurate and timely. Addressed and responded to client inquiries. Worked with clientto reconcile billing discrepancies. Assisted other department members with miscellaneous tasks as necessary to support completion of their functions. Utilized ERPsystem such as SAP and MS Dynamics.

Administrative Assistant
Mind Oasis Clinic - The PenBrothers, INC. - AUSTRALIA-BASED CLIENT : 
REMOTE WORK 
VIRTUAL ASSISTANT Upgrade to see actual infoASONAL. 
I worked with the CEO directly. I managed company records and emails. I  attended incoming phone calls such as scheduling appointments, handled patient inquiries, liaised with insurance companies, solicitors, doctors, pharmacists. Attended outgoing phone calls such as the appointment Upgrade to see actual infovoiced & Claimed to insurance company. Contacted Insurers for payment collection. General administrative tasks such as faxing and filing. Email management. Update company website. Assisting in marketing campaigns including preparing and dispatching marketing materials, contacting referral doctors, organizing events etc. Some tasks related to HR, Payroll, Business Development may be involved. Any ad hoc duties as requested by the Employer.


Outreach Coordinator (Senior Level)
Optum Global Solutions - UHG - U.S.- BASED cOMPANY: MUNTINLUPA, PH
CUSTOMER SERVICE JOB. FULL TIME
I worked in Specialty Pharmacy under UHG, which is in the Top 5 of Fortune 500 companies in the U.S. wherein I assisted American customers regarding billing concerns and disputes. Specifically, I became part of the team having a $ 2M quota every month which I collected and contributed $200 000 and more every month. This was possible because I automated documents and processes to work efficiently by optimizing the tools (MS Excel) and by creating templates for a repeated report daily, and I mastered multitasking working daily, thus, I achieved desired metrics being one of the top collectors and top help advocate every month.

Help Desk Advocate : Concentrix U.S.- BASED COMPANY: Sta. Rosa, PH
CUSTOMER SERVICE JOB. FULL TIME
I speak with U.S. based customers for their concerns. I performed well and a big part of the contribution of the win the Best Site in retrospect with others sites of the country. 

Tutor / Lecturer
UplinkTutorial Center Quezon city, PH
I taught and prepared students for the upcoming college entrance examination in prestigious universities namely University of the Philippines, Ateneo De Manila University, La Salle University and University of Sto. Tomas and others. Thus, resulted in a 90 % passing rate for our students in their respective courses and university.

Director’s Office Administrative Assistant
UNIVERSITY OF THE PHILIPPINES - LAGUNA, PH        
I managed and organized records and supported the director regarding her calendar schedule and job. I reviewed critical information on behalf of the Director and raised concern professionally for those she overlooked. I assisted our Director as she was awarded as the Best Department and Best Director in the university at this time.