Guest Support VA

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 8th, 2024 (13 days ago)

Member Since

April 15th, 2022

Profile Description

I have extensive experience in property management, spanning over two years, and have worked as a virtual assistant for one year and seven months. My focus has been on providing customer-centric service and care, aiming for 5-star experiences in guest management. Key responsibilities include promptly responding to guest messages and inquiries, coordinating with cleaning and maintenance teams for smooth turnovers, and managing calls from both guests and potential bookings. I am skilled in team communication, utilizing tools such as Google Voice, Guesty, Breezeway, Escapia, and Salesforce to ensure effective collaboration without significant issues.
In addition, I specialize in ensuring the safety and security of properties through vigilant monitoring. This involves checking Ring cameras, acting on Noise Aware alerts to prevent disruptions, and handling cases of damages or violations by guests on platforms like Airbnb. I am diligent in collecting evidence and following up with Airbnb service representatives to ensure necessary actions and payments.
Moreover, I excel in facilitating communication between shifts and tracking tasks and action items. I take thorough notes during shifts, update guides and resources for the team's reference, and send detailed end-of-shift reports to keep everyone informed about action items, issues, and tasks for the next shift.
I am excited to bring my expertise to your project and contribute to its success. Let's collaborate to create exceptional guest experiences and maintain the highest standards of property management.