Email Copywriter | Seasoned Customer Support Expert

Overview

Looking for part-time work (4 hours/day)

at $34.09/hour ($3,000.01/month)

Bachelor's degree

Last Active

May 4th, 2024 (4 days ago)

Member Since

April 13th, 2022

Profile Description

WORK EXPERIENCE
Blueberry Markets – North Sydney, Australia December 2023 - present
Payment Specialist
Responsible for managing and monitoring client deposits and withdrawals to ensure with accuracy that we adhere to AML-related transactions. 
Reviewing client transaction history for any suspicious activities. 
Ensures that the standard protocols for accepting deposits and processing withdrawals are being followed.
Provides necessary updates to the organization if a process must be changed or improved.
Resolving payment discrepancies and optimizing payment systems/transaction monitoring tool to enhance operational effectiveness. 

Blueberry Markets – North Sydney, Australia June 2020 – December 2023
Accounts Coordinator | Trades Specialist | QA Analyst | Onboarding Specialist
Prior to my promotion as a Payment Specialist, I had the opportunity to contribute to various departments within the company.
Accounts Coordinator – Became the point of contact for our Finance team. Handled finance-related transactions.
Quality Analyst – Evaluated customer interactions to ensure adherence to company standards and regulatory requirements. Provided feedback to agents, identified areas of improvement to enhance service quality and customer satisfaction. 
Trades Specialist – Responsible for investigating trade-related issues by analyzing trade data and collaborating with the risk department for accurate resolutions. 
Onboarding Specialist – Facilitated seamless onboarding of new clients, ensuring that the standard KYC compliance is followed. 

Peak Outsourcing – Dumaguete City, Philippines September 2019 – April 2020
Medical Records Retrieval Specialist 
Responsible for obtaining and organizing medical records from various healthcare providers on behalf of Law Firms. 
Ensures accurate and timely retrieval of pertinent medical information, strictly following HIPAA compliance, to support medical claims or legal proceedings.

BGCOMM Solutions – Dumaguete City, Philippines December 2018 – August 2019
Sales Specialist
Focused on driving revenue growth by identifying and pursuing sales opportunities within a specific market segment. 
Helped the company build and maintain relationships with clients and engaging with them via phone to offer tailored solutions for their needs. 

QUALFON – Dumaguete City, Philippines July 2015 – November 2018Customer Support Specialist
Assisted customers with inquiries, complaints, and technical issues related to the Telecommunications services that the company offers.  
Engaged with customers via phone and email support to help in having their issues resolved. 
Diligently strived to provide prompt and effective solutions to ensure customer satisfaction, to help maintain a positive relationship that enhanced the overall customer experience.

PROFESSIONAL SKILLS
• Communication Skills• Empathy• Risk Mitigation• Well Organized• Creative Problem Solver• Customer Satisfaction• Adaptability• Product Knowledge • Client Retention• Team Player• Active Listening• Patience
SOFT SKILLS
• Jira• Salesforce• Upgrade to see actual info• Front• Slack• Microsoft 365• Google Suite• Notion