April

10+ years Customer Service Pro | eCommerce Expert 

80 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $5.60/hour ($492.80/month)

Bachelors degree

Last Active

February 5th, 2024 (17 days ago)

Member Since

June 20th, 2015

Profile Description

- 12 years in Customer Support
- Zendesk, Gorgias, Shopify, Re:amaze and Slack
- Your Go-To Customer Service Professional

How I will help you with your business?
- Heighten customer delight through precisely tailored and swift email and live chat responses. I'll ensure your clients experience a warm welcome, fostering an environment where they feel comfortable asking questions, seeking support, and actively connecting with your brand.

Assist in order fulfillment, meticulously verify order details, ensure inventory availability, communicate order status, package items securely, select appropriate shipping methods, maintain quality control, provide tracking information, and address any issues promptly, ensuring a smooth and satisfactory experience for the customer.

Prioritize empathetic customer interactions while upholding company policies, aiming to create a harmonious balance. My commitment is to understand and address customer needs, aligning them with our established guidelines to ensure a positive and compliant experience for all.

- Shopify
- Gorgias
- Zendesk
- Richpanel
- Re:amaze
- Slack
- Skype
- Whatsapp
- Telegram
- Google Workspace
- Microsoft Dynamics 365
- Canva
- Google Calendar

- Data Entry
- Calendar Management
- Content Moderation

If you're sold and think we're good a good fit...

Drop a personalized message and let me know..

What time works best for you for a discovery call *wink*

Talk soon,
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Top Skills

Customer Support

Experience: 10+ years

Customer Support for voice, email and chat services in different lines of businesses

Customer Support » Email Support

Experience: 10+ years

Currently working in an ecommerce dropshipping based in Netherlands

Customer Support » Chat Support

Experience: 10+ years

Other Skills

Customer Support » Content Moderation/Management

Experience: 2 - 5 years

Content moderator in a Q&A platform for more than 2 years and currently a Team Lead

Basic Information

Age
36
Gender
Female
Website
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Address
Muntinlupa, NCR
Tests Taken
IQ
Score:  105
DISC
Dominance: 47
Influence: 29
Steadiness: 16
Compliance: 7
English
C2(Advanced/Mastery)
Uploaded ID
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