General Virtual Assistant | Executive Assistant 

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

February 20th, 2024 (76 days ago)

Member Since

April 11th, 2022

Profile Description

I have 8 years of experience in the BPO industry as a Technical/Customer Service Support Representative, a Subject Matter Expert, and a Team Leader. A few of my most recent tasks are the following:

*Analyzed team and individual statistics; prepared reports; devised and implemented incentive programs to improve metrics while maintaining quality.
*Performed call monitoring and provided trending data to the site management team on a day-to-day basis.
*Provided performance coaching and implemented strategies for career development.
*Used quality monitoring data management system for compiling and tracking performances at team and individual levels.
*Ensured that client and provider issues are dealt with promptly.
*Administered performance management by diagnosing improvement opportunities, provided effective feedback, trained and utilized corrective action plans to meet operational objectives.

Skills:
*Highly familiar with Google Sheets, Google Docs, Google Forms, and Google Calendar.
*Years of experience in Cases 2.0 and Salesforce Management.

I also have a background in the following:
*Product Listing in selling platforms like Ebay, Amazon and Walmart
*Facebook Page Admin
*Data Entry