General Virtual Assistant (Social Media & Canva Designer)

I have over four years of experience using Canva to create visual content such as templates, product promotions, social media graphics, and marketing materials. I regularly use it to design engaging posts, presentations, and promotional visuals that help attract customers and communicate information effectively. Canva has also been part of my daily workflow for organizing ideas and creating simple yet professional designs for different projects.

• Managed email correspondence, calendar scheduling, and appointment setting for clients. • Handled customer inquiries via email, live chat, and social media platforms in a professional and timely manner. • Conducted online research and compiled data reports to support business decisions. • Maintained and updated CRM systems, spreadsheets, and client databases with accurate information. • Assisted in social media management, including content scheduling and basic graphic creation. • Processed orders, tracked shipments, and coordinated with suppliers to ensure smooth transactions. • Prepared weekly performance reports and administrative documentation for management review. • Implemented workflow improvements to increase productivity and reduce response time.

I work on MCI as a Customer Chat support handling customer inquiries, concerns, and service requests in a fast-paced environment. My role involved responding to customers in real time, ensuring clear and accurate communication while maintaining a polite and customer-focused tone. I assisted customers with account-related questions, order tracking, service issues, and basic troubleshooting, following company guidelines and standard procedures

I have hands-on experience in data entry and data management through my work in IT support and administrative roles. My responsibilities involved accurately encoding, updating, and maintaining records such as user information, system data, reports, and transaction details across databases and internal systems. I am detail-oriented and consistently ensure data accuracy, completeness, and confidentiality.