General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 30th, 2024 (21 days ago)

Member Since

April 8th, 2022

Profile Description

Are you looking for a customer service expert and a versatile virtual assistant who can handle various tasks and industries? If yes, then you have found the right person!

I have a degree in nursing and certifications in general, medical, and Amazon virtual assistance. I have a diverse skill set that enables me to work in different domains and deliver high-quality results.

My main goal is to provide outstanding service by optimizing workflows, saving time, and reducing the workload of administrative and back-office tasks.

As a Virtual Assistant, I have undergone extensive training, which makes me flexible and adaptable to different workflows. I can efficiently manage front-desk receptionist duties, back-office tasks, online assistance, data entry, and more.

Some of the tasks I specialize in are:
- Customer service (phone, email, chat, video)
- Inbound and outbound phone calls
- Appointment setting and calendar management
- Insurance Verification
- Pre-authorization
- Data entry and Management 
- Administrative tasks
- Sales and marketing support
- Copywriting
- Research
- Product Listing

Moreover, I have a strong knowledge of medical and health insurance terminologies, as well as a HIPAA certification, which ensures the utmost security of confidential information.

I have over 11 years of experience in Alorica, one of the leading call center companies in the Philippines. I have worked as a technical support, collections, and customer service for various US-based companies in the internet service, telecommunication, banking, and retail industries.  I have also worked as an aesthetic therapist at Marie France, a trusted health and fitness clinic in the Philippines. 

I have excellent communication skills in both written and spoken English, which allows me to interact with people from different backgrounds and build strong rapport. I pay close attention to detail, especially when it comes to producing clear and accurate written reports.

I am proficient in various virtual assistant tools, such as Google Suite, MS Office, Zoho, Slack, PayPal, Stripe, and Hubstaff.

I am eager to learn new software and pursue self-learning to master any tool quickly.

To ensure reliability, I have:
- A reliable internet connection 
- An AMD Ryzen computer with 8GB RAM
- Backup internet and computer access 
- A dedicated quiet workstation 
- A backup power supply 
- A high-quality headset and webcam

I am looking for remote work opportunities that allow me to use my passion for service, maintain long-term relationships as I did in my previous jobs, and contribute to the success of your organization.