Sales Development Manager / Appointment Setter / Customer Service / Admin Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.44/hour ($1,440.00/month)

Bachelors degree

Last Active

July 7th, 2026 (17 days ago)

Member Since

April 6th, 2022

Profile Description

Highly Experienced Professional in Sales, Customer Engagement & Operations Management:

Results-driven Sales Development Manager known for building high-performing teams and driving consistent pipeline growth. Expert in lead generation, appointment setting, and client engagement strategies that convert opportunities into revenue. Proven track record of optimizing sales processes, coaching talent, and leveraging CRM data to maximize team performance and exceed targets.

Adept at handling both inbound and outbound communications (calls, emails, and texts), managing CRM tools, and aligning team operations with company objectives. Demonstrates strong analytical thinking, problem-solving abilities, and exceptional communication skills — excelling in both independent and collaborative work environments.

Work Experience
Sales Development Manager | Engage Studio | Present
Oversee daily operations and ensure a seamless workflow for the sales development team.
Lead onboarding, training, and one-on-one coaching to drive team performance.
Develop strategies for lead communication, appointment setting, and client engagement.
Communicate effectively with clients via calls, emails, and texts.
Participate in strategic meetings to align departmental goals with company objectives.
Utilize CRM tools to track KPIs and optimize productivity.
Manage projects within the SDR department and conduct quality analysis for sales calls.

Sales Development Representative | Engage Studio | Jan 2023 – Dec 2024
Managed inbound/outbound calls and qualified leads for appointments.
Engaged prospects via calls and texts to assess service suitability.
Maintained accurate lead records in CRM tools such as Salesforce, ---------- , ActiveCampaign, and Calendly.
Collaborated closely with sales, production, and creative teams.
Coordinated appointments, follow-ups, and lead management tasks.

Research & Data Analyst Specialist | CRO by Convertica | Jan 2021 – Aug 2021
Conducted research and outreach via ---------- and Upwork.
Supported CRO campaigns through data compilation and performance tracking.
Managed onboarding data accuracy for optimization initiatives.
Handled client email communication and reporting tasks.

Customer Service Associate | Manulife Business Processing Services | Oct 2017 – Dec 2020
Delivered excellent customer service and resolved client inquiries about insurance and billing.
Provided coaching and support to tea ---------- mbers.
Assisted in onboarding and training new hires.
Maintained accurate documentation and follow-up call management.

Sales Support Associate | Maersk Global Service Centres Phil. LTD. | June 2014 – June 2016
Processed customer quote requests and handled pricing documentation.
Monitored regulatory updates and managed tasks using SAP, SFDC, and Outlook.

CRM: Salesforce, ActiveCampaign, AWS

Communication: Slack, Salesmessage, Gmail, Zoom, Outlook

Scheduling & Workflow: Calendly, ----------

Research & Outreach: ---------- , Upwork

Office Productivity: Microsoft Office (Word, Excel, PowerPoint), Google Suite