Profile Description
A highly organized and detail-oriented professional with a solid background in various roles, including virtual assistant, research and data analyst specialist, customer service associate, sales support associate, and pre-school and elementary teacher. Proficient in MS Office Applications, email, chat, and call handling, with extensive experience in inbound call handling, appointment setting, and CRM management. Demonstrates strong verbal and written English communication skills, analytical problem-solving abilities, and a keen attention to detail. A fast learner who excels in both team collaboration and independent work. Throughout my career, I've consistently delivered exceptional support and service, whether it's managing client communication, conducting research and outreach tasks, or teaching and nurturing young minds in an educational setting.
WORK EXPERIENCE:
Virtual AssistantEngage Studio | January 2023 - Present
Responsibilities:Handle inbound calls, manage appointments, and qualify leads effectively.Engage potential clients through text or phone calls to assess their eligibility for appointment bookings.Understand client needs and preferences to determine qualification for appointments.Follow up with leads who have not yet converted into clients, maintaining regular communication to secure appointments.Collaborate with the sales team to ensure a seamless transition of qualified leads into the sales pipeline.Maintain accurate records of lead interactions and appointment bookings using CRM software.Continuously improve lead qualification processes to enhance efficiency and effectiveness.Utilize platforms like Calendly, Upgrade to see actual info, Salesmessage, and ActiveCampaign for calendar and CRM management.Provide extensive support to production and creative teams, ensuring smooth workflow and project coordination.Efficiently manage tasks related to pick-up/drop-off appointments, leads, and meetings, ensuring timely execution and follow-up.Research and Data Analyst SpecialistCRO by Convertica | Jan 2021 - Aug 2021Responsibilities:Conducted comprehensive research and outreach tasks using platforms such as Upgrade to see actual info and Upwork to gather pertinent data and insights for Conversion Rate Optimization (CRO) initiatives.Actively engaged in email communication to effectively promote and offer CRO services to prospective clients, demonstrating persuasive communication skills and industry expertise.Provided valuable support to teaUpgrade to see actual infombers by assisting in the implementation of conversion rate optimization processes, contributing to improved website performance and user Upgrade to see actual infopiled and submitted detailed daily reports for various departments, including e-commerce, affiliate marketing, and lead generation, to facilitate data-driven decision-making and identify optimization opportunities.Managed the onboarding processes, ensuring the accuracy and integrity of website data for optimization purposes, thereby enhancing the effectiveness of CRO strategies.Customer Service AssociateManulife Business Processing Services | Oct 2017 - Dec 2020Responsibilities:Managed client communication via phone, addressing inquiries related to policy benefits, billing concerns, and other insurance-related matters, ensuring high levels of customer satisfaction and Upgrade to see actual infomonstrated effective leadership skills by leading a team of customer service representatives, providing guidance, support, and coaching to enhance team performance and achieve departmental objectives.Assisted in the onboarding and training of new hires, ensuring a smooth transition and alignment with company standards and best practices.Handled call-back-assist requests promptly and efficiently, maintaining accurate documentation and adherence to standard operating procedures to ensure compliance and quality assurance.Provided exceptional customer service to clients, focusing on adding value to calls, resolving issues effectively, and proactively addressing customer needs to foster long-term relationships and loyalty.Sales Support AssociateMaersk Global Service Centres Phil. LTD. | June 2014 - June 2016Responsibilities:Analyzed and processed customer quote requests in a timely manner, ensuring accuracy and efficiency in responses to inquiries, thereby contributing to customer satisfaction and retention.Assisted in MARS/Ratesheet tasks, collaborating with the sales team to prepare and maintain pricing documentation, and ensuring compliance with company policies and industry regulations.Monitored Federal Upgrade to see actual infotime Commission activities to stay informed about regulatory changes and updates affecting the shipping industry, facilitating proactive response and adaptation to regulatory requirements.Utilized various systems, Customer Relationship Management (CRM) software, and tools such as SFDC, AFLS, SAP, and Outlook to effectively manage customer interactions, track sales activities, and streamline administrative processes.Teacher (Pre-school and Elementary)Haiyah Learning Institute | June 2012 – March 2015
Responsibilities:Managed and facilitated learning for a diverse class of 18 students, aged 3-6, ensuring a nurturing and supportive environment conducive to their academic and personal Upgrade to see actual infoveloped comprehensive lesson plans tailored to the individual needs and learning styles of students, incorporating hands-on activities, educational games, and interactive experiences to enhance engagement and understanding.Administered assessments and tests to evaluate student progress and comprehension, providing constructive feedback and support to facilitate continuous improvement and achievement.Tracked and monitored class performance, maintaining accurate records of attendance, grades, and academic milestones to assess student development and inform instructional strategies.Actively participated in faculty and parent meetings, collaborating with colleagues and parents to discuss student progress, address concerns, and develop strategies for student Upgrade to see actual infoanized and led school activities, including field trips, performances, and special events, to enrich the learning experience and foster a sense of community and belonging among students and families.Maintained regular communication with parents, providing updates on student progress, sharing insights into classroom activities and learning objectives, and fostering partnerships to support student learning and development.
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