I help business owners stay organized, improve client experience, and streamline day-to-day operations.
With over 12 years of combined experience in customer service, administration, and operations support, I’ve worked with online coaching businesses, credit repair companies, and service-based organizations managing both client-facing and backend operations.
Areas of Expertise:
Executive & Administrative Support
* Calendar Management
* Inbox &
* Appointment Scheduling
* Client Communication
* SOP Creation
* Project Coordination
Credit Repair Industry Support
* Client Onboarding & Offboarding
* Credit Monitoring Activation
* Client Follow-Up & Retention
* Funding Preparation Support
* CRM Tracking & Reporting
*
* Mentorship Program Administration
CRM & Business Operations
* GoHighLevel Management
* Workflow & Automation Setup
* Funnel Building
*
* Managing Skool Community
* Kajabi Administration
* ThriveCart Management
* Reporting & Data Management
* Process Improvement
Tools & Platforms
• GoHighLevel
• Kajabi
• ThriveCart
• ClickUp
• Trello
•
• Google Workspace
• Microsoft Office
• Canva
• Slack
• Calendly
• Zoom
• Skool
Professional Background:
Prior to becoming a Virtual Assistant, I spent 8 years in customer service supporting customers across the United States, Australia, and New Zealand through phone,
Today, I specialize in helping business owners improve operations, support clients effectively, and keep systems running smoothly behind the scenes.
Experience: 5 - 10 years
Provided phone, email, and chat support for customers in the US, Australia, and New Zealand. Skilled in resolving inquiries, handling escalations, maintaining customer satisfaction, and delivering professional customer service.
Experience: 2 - 5 years
Managed administrative processes including document preparation, data entry, reporting, scheduling, file organization, CRM updates, and operational support across multiple businesses.
Experience: 2 - 5 years
Experience: 1 - 2 years
Supported credit repair operations through client onboarding, SmartCredit, IdentityIQ, and MyFreeScoreNow account management, credit monitoring activation, follow-ups, client communication, and mentorship program administration.
Experience: 1 - 2 years
Supported project execution by tracking tasks, coordinating team activities, monitoring deadlines, updating project management tools, and ensuring deliverables were completed on time.
Experience: 1 - 2 years
Managed GoHighLevel CRM including workflows, automations, funnels, forms, pipelines, calendars, email campaigns, contact management, and client onboarding processes.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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