A Business Process Analyst for almost 6 years and successful at responding to shifting business needs and priorities in systematic and effective way. Well-versed in implementation of operational assessments and conducting functional requirements analysis for business at all sizes. Highly trained with extensive experience and knowledge with the retail services industry. Specializing in policy formulation, high level process design, and business process improvement initiatives. Author of company’s operational procedures and policies.What can I contribute to your company?- Gaining access to current processes and identify processes for improvement- Creating User Story/Demand Story- Mapping processes- Creating feedback and improvement points documentation- Documentation of Business/Product Requirement- Documentation of Functional Requirements- Develop manuals and User Guide- Implementing changes- Creating change management documentation- Developing value added reportsI also do project management support. I am proficient in MS application like Word, Excel, PowerPoint, and Visio. I am flexible to using alternative tools for process workflow development, such as Whimsical, L
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