Hotel Booking| Customer Service and Support |Data Entry

Have hands-on hotel booking experience as a Front Office Associate to a Hotel Duty Manager overseeing daily hotel operations. I am experienced in handling OTAs and Extranet, specifically booking.com, Expedia, Agoda, Trip.com, and Ctrip, Direct and Corporate booking, answering clients or future guests inquiries via email, call, and OTA platforms regarding Hotel products, amenities, and directions, authorizing cancellations from the platforms, whether waived or with charges, overseeing the OTAs commission billing and processing reservation billings under VVC, calling channel manager when experiencing trouble with the platform, coordinating with marketing and sales if there is correction with listing together with the new rates or if there is an on-going campaign for the property that might affect the pricing of the rooms listed on the platform.

Experienced in data entry, both administrative and Hotel Reservation operations, entering client or guest information on the company database/PMS

Handling email support as a hotel duty manager for the past two years and as Customer Support for insurance and a home help company.

Experienced in Customer support and knowledgeable in handling different insurance carriers based in the US, specifically under the umbrella of Mi Healthlink, answering telephone calls from clients, filing their documents on the company database, Calling Lansing in the state of Michigan for client insurance verification and Eligibility, Coordinating with the Clients Case manager in requesting for the Service agreement, Assisting home help providers in completing with their training and documentation, registering in CHAMPS application that is required for the home help providers in the state of Michigan, Assisting and Checking their timesheets and following up all the pending documents from the clients and caregivers for billing, answering telephone calls from DHS Caregivers and assisting them in calling Lansing for the payment verification for their home help services, Completing all the documentation checklists that must be on file, creating a spreadsheet to identify the clients insurance carrier, and reporting our pending pay requests to the account and our case manager.